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Call Log
Posted:
Wed Aug 17, 2011 5:51 amby gmcust3
In Goautodial 2.1, can agent see the call log from agent screen ?
Posted:
Sun Sep 04, 2011 8:55 pmby williamconley
dunno. it's in the SVN trunk, but i don't know when it got put in. put a Vicibox 3.1.10 in a VM and look for it, then you can see if it's also in yours.
Or just turn on ALL the options for a user and a user group ... it'll be in there somewhere. LOL
Call Log
Posted:
Tue Sep 27, 2011 9:57 pmby Cloraorders
It would be nice to be able to have a comment section under the call log. Our customer service staff can use this section to add some comments related to each call such as reason for calling, caller name and so on.
Posted:
Tue Sep 27, 2011 10:07 pmby mflorell
This is why Per Call Notes was added as a Campaign option in svn/trunk.