vicidial.org

Posted: **Thu Aug 18, 2011 7:13 am**

Under campaign, we have Park Extension and File Name.

I uploaded my gsm file as TSC.gsm and entered then name of that FILE in FILE NAME field as TSC.

But Park is Not working as it shld be working for that specific uploaded park.gsm file

Park Extension need to be entered to make it working ?

Posted: **Thu Aug 18, 2011 7:20 am**

; parameters for agi-VDAD_ALL_inbound.agi (9 fields separated by five dashes "-----"):
; 1. the method of call handling for the script:
; - CID - CID received, add record with phone number
; - CIDLOOKUP - Lookup CID to find record in whole system
; - CIDLOOKUPRL - Restrict lookup to one list
; - CIDLOOKUPRC - Restrict lookup to one campaign's lists
; - CLOSER - Closer calls from VICIDIAL fronters
; - ANI - ANI received, add record with phone number
; - ANILOOKUP - Lookup ANI to find record in whole system
; - ANILOOKUPRL - Restrict lookup to one list
; - 3DIGITID - Enter 3 digit code to go to agent
; - 4DIGITID - Enter 4 digit code to go to agent
; - 5DIGITID - Enter 5 digit code to go to agent
; - 10DIGITID - Enter 10 digit code to go to agent
; 2. the method of searching for an available agent:
; - LO - Load Balance Overflow only (priority to home server)
; - LB - <default> Load Balance total system
; - SO - Home server only
; 3. the full name of the IN GROUP to be used in vicidial for the inbound call
; 4. the phone number that was called, for the log entry
; 5. the callerID or lead_id of the person that called(usually overridden)
; 6. the park extension audio file name if used
; 7. the status of the call initially(usually not used)
; 8. the list_id to insert the new lead under if it is new (and CID/ANI available)
; 9. the phone dialing code to insert with the new lead if new (and CID/ANI available)
; 10. the campaign_id to search within lists if CIDLOOKUPRC
; 11. the user to queue the call to for AGENTDIRECT in-group calls
; inbound VICIDIAL call with CID delivery through T1 PRI
exten => 1234,1,Answer ; Answer the line
exten => 1234,2,AGI(agi-VDAD_ALL_inbound.agi,CID-----LB-----CL_GALLERIA-----7274515134-----Closer-----park----------999-----1)
exten => 1234,3,Hangup

Do I need to create :

exten => 7171,1,Answer ; Answer the line
exten => 7171,2,AGI(agi-VDAD_ALL_inbound.agi,CID-----LB-----TSC-----9999999999-----Closer-----TSC----------999-----1)
exten => 7171,3,Hangup

and use 7171 as Park Extension ?

Posted: **Thu Aug 18, 2011 8:22 am**

more like a simple "play" (no need for the answer line, as the call has been answered for quite some time). but i never use this function.

you should load up a 2.4 "latest" vicibox 3.1.10 into a virtual machine. that function has had some upgrading, and the simplified version will likely create a extensions-vicidial.conf entry that will assist you in creating your entry on the older version (of course, yours would be in the custom dialplan area or directly in extensions.conf).

new version even has the ability to choose sound from the library. 8-)

Posted: **Thu Aug 18, 2011 12:22 pm**

Thats after Upgrade, How abt before upgrade ?

Posted: **Thu Aug 18, 2011 12:46 pm**

williamconley wrote:more like a simple "play" (no need for the answer line, as the call has been answered for quite some time)

you are attempting (in your version) to mimic an inbound call. that's not what this is. this is a transfer to a park, which does not require "answer".

since I've never used this function (or at least modified it), have you read the manual for it? perhaps checked extensions.conf and see if there is a sample park context/dialplan?

Posted: **Thu Aug 18, 2011 12:48 pm**

Manual says we will discuss it later OR we will leave it for now But Never find any further discussion on it.

Posted: **Thu Aug 18, 2011 1:26 pm**

do you have the paid version? maybe it's discussed more there?

Posted: **Thu Aug 18, 2011 9:17 pm**

Yes, I do have the Paid version.

Posted: **Thu Aug 18, 2011 11:17 pm**

Aren't there other areas where the park extension IS already filled in with a number? So you could ... compare?

vicidial.org

Park File for Campaign Specific

Park File for Campaign Specific