Agent View

General and Support topics relating to ViciDialNow and GoAutoDial ISO installers

Moderators: enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, s0lid

Agent View

Postby gmcust3 » Mon Aug 22, 2011 6:09 pm

I can see the Agent View on the agent screen but Don't see any entry in that frame even when I have 2-3 agents Logged in. Why so ?

Also, Gardo , I saw One CHAT folder in GoautoDial 2.1 version.

Whats is that all about ?
GoAutoDial CE
VERSION: 2.4-309a
BUILD: 110430-1642
No other software installed on the box.
I've read the manager manual.
gmcust3
 
Posts: 1148
Joined: Sat Oct 24, 2009 1:15 pm

Postby williamconley » Mon Aug 22, 2011 7:22 pm

Do you have permission to view those agents?
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
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Posts: 20258
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)

Postby gmcust3 » Mon Aug 22, 2011 7:23 pm

Permission in sense ?

How to set that Permissions ?

User level more than 6 ? I.e 7 or 8 ?
GoAutoDial CE
VERSION: 2.4-309a
BUILD: 110430-1642
No other software installed on the box.
I've read the manager manual.
gmcust3
 
Posts: 1148
Joined: Sat Oct 24, 2009 1:15 pm

Postby williamconley » Mon Aug 22, 2011 8:13 pm

turn on all the permission options under Modify User for the logged in user and see if you get lucky. Can't hurt.

Then try the "OLD UGLY" interface (which may be in a different folder ... ) and see if it works there.
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20258
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)


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