Blended - (inbound and outbound using onhook feature)
Posted:
Thu Sep 01, 2011 3:28 pmby carlosaure
Hi everyone....
Just want to ask if this is possible...
Can an INBOUND campaign using on-hook feature be also used for outbound
calls (manual mode)? Like a blended campaign...
Thanks
Posted:
Thu Sep 01, 2011 4:12 pmby williamconley
Campaign Modify: Dial Method
MANUAL then the auto_dial_level will be locked at 0 unless Dial Method is changed.
RATIO then the normal dialing a number of lines for Active agents.
ADAPT_HARD_LIMIT will dial predictively up to the dropped percentage and then not allow aggressive dialing once the drop limit is reached until the percentage goes down again.
ADAPT_TAPERED allows for running over the dropped percentage in the first half of the shift -as defined by call_time selected for campaign- and gets more strict as the shift goes on.
ADAPT_AVERAGE tries to maintain an average or the dropped percentage not imposing hard limits as aggressively as the other two methods. You cannot change the Auto Dial Level if you are in any of the ADAPT dial methods. Only the Dialer can change the dial level when in predictive dialing mode.
INBOUND_MAN allows the agent to place manual dial calls from a campaign list while being able to take inbound calls between manual dial calls.