vicidial.org

I have recently installed goautodial and i am having a problem with receiving inbound calls from my DID.

outbound calling is working fine i can log in as an agent and make outbound calls fine as well as log on to inbound campaigns. however i cannot receive calls from my DID. It seams the calls are reaching my server but instead of being routed the call is immediately disconnected (before the first ring).

Now im sure this is a problem with the call handling my host says the calls are being delivered and i am a complete novice with this system, I have read the manual and followed the instructions exactly. my did is set up in the inbound section pointed at an in group and the ingroup is checked in the test-in campaign.

thank you in advance for your help

This is on a standard install no additional software installed

Vicidial SVN 2.4-309a BUILD: 110430-1642
Asterisk 1.4.39.1-vici
Dahdi 2.4.1
VtigerCRM 5.1.0
Sangoma 3.5.20
CentOS 5.6 as base

please post your goautodial .iso name (the version is important) along with any update stages you may have had after installation and a link to any upgrade instructions you may have used.

now on to your question:

post ALL your carrier settings (mask your user/pass/ip of course) and ALL your ingroup settings.

also consider showing asterisk CLI from a single inbound call (not 3000 lines of code, just that call with no other traffic).

you described your system (mostly) and the problem ... but you have given us no information detailed enough to troubleshoot without just "guessing" and describing the entire process (which is already in the manual, therefore pointless).

but: welcome to the party! one of us will get you going.

thanks for your help

my .iso is goautodial-ce-2.1-final

my carrier settings are as follows

register => user:secret@domain (flowroute)

[flowroute]
type=friend
secret=pass
username=user
host=sip flowroute com (using spaces instead of . to avoid posting links)
dtmfmode=rfc2833
context=trunkinbound
canreinvite=no
allow=ulaw
allow=g729
insecure=port,invite
fromdomain=sip flowroute com
nat=yes

dialplan
exten => _1NXXXXXXXXX,1,Dial(SIP/${EXTEN}@flowroute)
exten => _011.,1,Dial(SIP/${EXTEN:3}@flowroute)
; have tried adding exten => 1480553XXXX,1,Answer() ;also not working

i do not know how to view logs for a single call as far as in-group settings i followed the manual exactly (i believe) but im not sure what to post, or how, but i will describe the best i can

/////////DID INFO FROM PHPMYADMIN//////////

did_id 3(SalesLine)
did_pattern 1480553xxxx
did_description local Inbound number
did_active Y
did_route IN_GROUP
extension
exten_context default
voicemail_ext
phone
server_ip
user
user_unavailable_action VOICEMAIL
user_route_settings_ingroup ---NONE---
group_id SalesLine
call_handle_method CID
agent_search_method LB
list_id 999
campaign_id
phone_code 1
menu_id
record_call N
filter_inbound_number DISABLED
filter_phone_group_id
filter_url
filter_action EXTEN
filter_extension
filter_exten_context default
filter_voicemail_ext
filter_phone
filter_server_ip
filter_user
filter_user_unavailable_action IN_GROUP
filter_user_route_settings_ingroup ---NONE---
filter_group_id ---NONE---
filter_call_handle_method CID
filter_agent_search_method LB
filter_list_id 999
filter_campaign_id
filter_phone_code 1
filter_menu_id defaultlog
filter_clean_cid_number


//////INGROUP INFO FROM PHPMYADMIN//////////

group_id SalesLine
group_name Primary Sales Line
group_color #FFB6C1
active Y
web_form_address
voicemail_ext
next_agent_call random
fronter_display Y
ingroup_script
get_call_launch NONE
xferconf_a_dtmf
xferconf_a_number
xferconf_b_dtmf
xferconf_b_number
drop_call_seconds 360
drop_action MESSAGE
drop_exten 8307
call_time_id 24hours
after_hours_action MESSAGE
after_hours_message_filename vm-goodbye
after_hours_exten 8300
after_hours_voicemail
welcome_message_filename ---NONE---
moh_context default
onhold_prompt_filename generic_hold
prompt_interval 60
agent_alert_exten ding
agent_alert_delay 1000
default_xfer_group ---NONE---
queue_priority 99
drop_inbound_group ---NONE---
ingroup_recording_override DISABLED
ingroup_rec_filename NONE
afterhours_xfer_group ---NONE---
qc_enabled
qc_statuses
qc_shift_id
qc_get_record_launch
qc_show_recording
qc_web_form_address
qc_script
play_place_in_line N
play_estimate_hold_time N
hold_time_option NONE
hold_time_option_seconds 360
hold_time_option_exten 8300
hold_time_option_voicemail
hold_time_option_xfer_group ---NONE---
hold_time_option_callback_filename vm-hangup
hold_time_option_callback_list_id 999
hold_recall_xfer_group ---NONE---
no_delay_call_route N
play_welcome_message ALWAYS
answer_sec_pct_rt_stat_one 20
answer_sec_pct_rt_stat_two 30
default_group_alias
no_agent_no_queue N
no_agent_action MESSAGE
no_agent_action_value nbdy-avail-to-take-call|vm-goodbye
web_form_address_two
timer_action NONE
timer_action_message
timer_action_seconds 1
start_call_url
dispo_call_url
xferconf_c_number
xferconf_d_number
xferconf_e_number
ignore_list_script_override N
extension_appended_cidname N
uniqueid_status_display DISABLED
uniqueid_status_prefix
hold_time_option_minimum 0
hold_time_option_press_filename to-be-called-back|digits/1
hold_time_option_callmenu ---NONE---
hold_time_option_no_block N
hold_time_option_prompt_seconds 10
onhold_prompt_no_block N
onhold_prompt_seconds 10
hold_time_second_option NONE
hold_time_third_option NONE
wait_hold_option_priority WAIT
wait_time_option NONE
wait_time_second_option NONE
wait_time_third_option NONE
wait_time_option_seconds 120
wait_time_option_exten 8300
wait_time_option_voicemail
wait_time_option_xfer_group ---NONE---
wait_time_option_callmenu ---NONE---
wait_time_option_callback_filename vm-hangup
wait_time_option_callback_list_id 999
wait_time_option_press_filename to-be-called-back|digits/1
wait_time_option_no_block N
wait_time_option_prompt_seconds 10
timer_action_destination
calculate_estimated_hold_seconds 0
add_lead_url
eht_minimum_prompt_filename
eht_minimum_prompt_no_block N
eht_minimum_prompt_seconds 10
on_hook_ring_time 15

hi

1. did you configured the DID properly in the vicidial
go to vicidial admin => inbound=> create a new DID => enter the details as per the manager manual.


once done go to asterisk cli .
use putty software to login to the server via ssh.
once logged in type asterisk -vvvvr , u will redirected to go>
now make a incomming call , u can see the call flow in the asterisk cli.
copy those results and paste it here.

i have msg like .... THE PARTY IS NOT ANS.

Found
[Apr 18 19:20:01] == Parsing '/etc/asterisk/manager.conf': [Apr 18 19:20:01] Found
go*CLI> [Apr 18 19:20:01] == Manager 'sendcron' logged on from 127.0.0.1
go*CLI> [Apr 18 19:20:01] == Parsing '/etc/asterisk/manager.conf': [Apr 18 19:20:01] Found
[Apr 18 19:20:01] == Parsing '/etc/asterisk/manager.conf': [Apr 18 19:20:01] Found
go*CLI> [Apr 18 19:20:01] == Manager 'sendcron' logged on from 127.0.0.1
go*CLI> [Apr 18 19:20:03] == Manager 'sendcron' logged off from 127.0.0.1
[Apr 18 19:20:01] == Manager 'sendcron' logged off from 127.0.0.1
go*CLI> [Apr 18 19:20:06] == Parsing '/etc/asterisk/manager.conf': [Apr 18 19:20:06] Found
[Apr 18 19:20:03] == Manager 'sendcron' logged off from 127.0.0.1
go*CLI> [Apr 18 19:20:06] == Manager 'sendcron' logged on from 127.0.0.1
[Apr 18 19:20:06] == Parsing '/etc/asterisk/manager.conf': [Apr 18 19:20:06] Found
go*CLI> [Apr 18 19:20:06] == Manager 'sendcron' logged on from 127.0.0.1
go*CLI> [Apr 18 19:20:06] == Manager 'sendcron' logged off from 127.0.0.1
go*CLI> [Apr 18 19:21:01] == Parsing '/etc/asterisk/manager.conf': [Apr 18 19:21:01] Found
[Apr 18 19:21:07] == Parsing '/etc/asterisk/manager.conf': [Apr 18 19:21:07] Found
go*CLI> [Apr 18 19:21:01] == Manager 'sendcron' logged on from 127.0.0.1
go*CLI> [Apr 18 19:21:01] == Parsing '/etc/asterisk/manager.conf': [Apr 18 19:21:01] Found
go*CLI> [Apr 18 19:21:01] == Manager 'sendcron' logged on from 127.0.0.1
[Apr 18 19:22:01] == Manager 'sendcron' logged on from 127.0.0.1
go*CLI> [Apr 18 19:21:02] == Manager 'sendcron' logged off from 127.0.0.1
go*CLI> [Apr 18 19:21:03] == Manager 'sendcron' logged off from 127.0.0.1
go*CLI> [Apr 18 19:21:07] == Parsing '/etc/asterisk/manager.conf': [Apr 18 19:21:07] Found
go*CLI> [Apr 18 19:21:07] == Manager 'sendcron' logged on from 127.0.0.1
go*CLI> [Apr 18 19:21:07] == Manager 'sendcron' logged off from 127.0.0.1
go*CLI> [Apr 18 19:22:01] == Parsing '/etc/asterisk/manager.conf': [Apr 18 19:22:01] Found
go*CLI> [Apr 18 19:22:01] == Manager 'sendcron' logged on from 127.0.0.1
go*CLI> [Apr 18 19:22:01] == Parsing '/etc/asterisk/manager.conf': [Apr 18 19:22:01] Found
go*CLI> [Apr 18 19:22:01] == Manager 'sendcron' logged on from 127.0.0.1
go*CLI> [Apr 18 19:22:02] == Manager 'sendcron' logged off from 127.0.0.1
go*CLI> [Apr 18 19:22:04] == Manager 'sendcron' logged off from 127.0.0.1
go*CLI> [Apr 18 19:22:07] == Parsing '/etc/asterisk/manager.conf': [Apr 18 19:22:07] Found
go*CLI> [Apr 18 19:22:07] == Manager 'sendcron' logged on from 127.0.0.1
go*CLI> [Apr 18 19:22:07] == Manager 'sendcron' logged off from 127.0.0.1
go*CLI> go*CLI>

this CLI output has no inbound call in it. your carrier is not sending the call to your server or it is being rejected by your server. try using

Code: Select all

sip set debug

or

Code: Select all

sip set debug on

depending on your asterisk version. if the call causes no output in debug mode, your carrier is not sending the call to your server. if they allow registration, you need to register. if they do not, this cannot be resolved in the vicidial system, you have to contact the carrier to get the call to arrive at this server.

which reminds me: here are your newbie suggestions!

when you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

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