vicidial.org

Hi,

I am evaluating if goautodial / vicidial can be used for the following requirement:

basically a survey needs to be done, with interaction of the agent being limited to the key press, (the key press is done by agent and not customer). The customer will thus feel he is speaking to an agent and not a machine.
So essentially what it means is setting up a outbound campaign, where when the call is passed on to the agent, the IVR also plays. Based on the response from the called party (customer) the agent punches in the appropriate key and depending upon the key pressed the next question/dialogue is played out.

If this is possible please suggest how to set this up. I intend to use the latest version of goautodial for this.

thanks for your time and effort

Pargat,

What you could probably do is setup an outbound campaign with live agents to service it. You could then setup a survey somehow (not sure if the survey option can be used for this or DID\Call menus). Now when your agents get a live call with the customer on line they would need to take the customer in a conference with the survey IVR. The agent will need to be on mute through the interaction and only input DTMF. However, if the customer chooses to press a key, I doubt if there is a way to distinguish\suppress those inputs.