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No Live Calls
Posted:
Wed Sep 28, 2011 12:27 pmby gmcust3
I have a server around 8 months old.
For the past few days , every now and then my 20 agents log in but realtime shows No live Calls.
I checked screens and all are running !!!
Posted:
Wed Sep 28, 2011 12:40 pmby gmcust3
Once I reboot , it works...
Posted:
Wed Sep 28, 2011 3:50 pmby gmcust3
Checked Local Lan and Carrier Entry also , Looks Ok...
When I try a Manual call from SoftPhone and also from the agent portal, it connects !!!
I tried repairing DB also... But didn't make any difference !!
Posted:
Sun Oct 02, 2011 12:53 pmby gmcust3
Any advice why this can happens ?
Posted:
Thu Oct 06, 2011 11:32 amby crisfurtado
Have you tried to click on the "+view more" option that is on the left hand side below "Leads in Hopper"? I have a server with similar symptoms...I can only see the number of leads being dialed if I select the +view more option.
Posted:
Thu Oct 06, 2011 12:08 pmby gmcust3
Asterisk also doesn't show anything dialing !!!
Posted:
Fri Oct 07, 2011 1:01 pmby crisfurtado
Hmmm...thats strange! Maybe a backup and reinstall?
Re: No Live Calls
Posted:
Fri May 18, 2012 2:01 amby gmcust3
DELETE FROM vicidial_auto_calls where channel IS NULL
Once I run this Sql, All starts again.
But why calls are getting stucked and Status comes as XFER ?
Re: No Live Calls
Posted:
Fri May 25, 2012 6:59 amby gmcust3
Any suggestions ?
Re: No Live Calls
Posted:
Fri May 25, 2012 8:42 amby rrb555
check the leads that's causing this. I think this is a leads issue, wrong process of uploading leads. disable all leads and upload new ones.
let me know
Re: No Live Calls
Posted:
Fri May 25, 2012 2:22 pmby gmcust3
I am using the same method of lead uploading for the last 4 yrs !!
Re: No Live Calls
Posted:
Fri May 25, 2012 2:27 pmby rrb555
okay. I am just giving my opinion here.