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help: data fetch problem in inbound call pop-up
Posted:
Mon Oct 03, 2011 2:43 amby iftekhar
while a call lands sometime some data from the "vicidial_list" is not shown in the agent window.
how to resolve this?
or where I have the problem?
________________________________________
Installer : GoAutoDial CE 2.1
Astguiclient VERSION: 2.4-309a
BUILD: 110430-1642
Kernel VERSION: 2.6.18-238.9.1.el5.goPAE
BUILD: 100510-2015
Asterisk: 1.4.39.1-vici
CentOS release 5.6 32 bit
Posted:
Sat Oct 29, 2011 2:38 pmby williamconley
what information is missing? is it always missing? the same information? have you upgraded since installation?
Posted:
Sat Oct 29, 2011 11:37 pmby iftekhar
actually, sometimes the "comment" doesn't appear.
sometimes it comes.
but the good thing is, if for one number the "comment" appears after that for others inbound call the "comment" comes.
how to resolve this?
note: in the Database the "comment" is there, but after the hangup with no comment in UI, then also the database is flushed.
Posted:
Mon Oct 31, 2011 10:56 amby williamconley
special characters in the comment field? language?
Posted:
Mon Oct 31, 2011 10:36 pmby iftekhar
nope, in all the comment field same type of things and characters are same.
Posted:
Tue Nov 01, 2011 8:58 amby williamconley
you may be surprised about that. do the same records fail to display in the admin "modify a lead" view? Or do they all work just fine there?
Post the content of one record that DOES display and one that DOES NOT. (Force close the browser to avoid making any changes to the record if possible, so you can continually test the same record.) Get the content of the record directly from the database via phpMyAdmin or preferably directly from MySQL at the command line (to be sure the content is not being interpreted before display). Also: are these entries multi-line?