vicidial.org

Installed goautodial.

I have the campaign set for manual dial but after I dispose a call it automatically dials the next number - it does not wait for me to click 'dial next number'.

note that the dial level is set to 0 and the available tally is set to Y yet is still dials automatically.

This is exactly what I want my system to do. Is it only possible using goautodial??

You need to set your dial method to "Manual". This is done in the campaign settings.

Yes, mine is. But after dispositioning it still requires agent to hit 'Dial next number'. I would like to remove this step, and have it simply jump to the next call where it would ring while agent could review the lead info.

smead wrote:Yes, mine is. But after dispositioning it still requires agent to hit 'Dial next number'. I would like to remove this step, and have it simply jump to the next call where it would ring while agent could review the lead info.

the only way to autodial the next number does not allow reviewing the lead. that would be "ratio" instead of "manual dial". that method will NOT show the lead information to the agent until after the phone is answered.

to review the data, the agent must press the dial next button.

note that vicidial and goautodial have the same behavior here because goautodial is merely an installer (with some cool utilities) for vicidial. goautodial itself is not the dialer.

Set your campaign to auto-dial instead of manual. However, as williamconley pointed out you can't review the client information. In auto-dial mode, the system calls the phone numbers (leads loaded into the system) automatically. Once the other end answers the line, the system passes the call to the next available agent. There is no way to view the client information before the call is transferred to the agent.

smead wrote:Yes, mine is. But after dispositioning it still requires agent to hit 'Dial next number'. I would like to remove this step, and have it simply jump to the next call where it would ring while agent could review the lead info.