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vicidial remote Agent Hunting functionality for inbound call
Posted:
Thu Oct 20, 2011 4:51 amby jaylabade
Hi Matt,
In current scenario if remote Agent don't accept call from inbound group. Then call gets hangup. can we configure all remote Agent in Hunt group so that if one agent dont accept the call on mobile then call should be transfer to another remote agent?
Posted:
Thu Oct 20, 2011 5:56 amby mflorell
admin.php version and build?
Are you using on-hook agent phones?
Posted:
Thu Oct 20, 2011 6:05 amby jaylabade
admin.php ver 2.0
Vicidial VERSION: 2.4-309a
BUILD: 110430-1642
i am not using on hook agent..
Posted:
Thu Oct 20, 2011 8:25 amby mflorell
You would need to upgrade if you want on-hook agent functionality.
Posted:
Tue Oct 25, 2011 9:45 amby jaylabade
mflorell wrote:You would need to upgrade if you want on-hook agent functionality.
i have upgraded to goautodial 2.1..but after upgrade i set remote agent on hook. But when caller call he can hear park music when remote agents picks up a call he gets "invalid extension" message..
do i need any changes in dialplan?
Posted:
Tue Oct 25, 2011 11:34 amby mflorell
Yes, please read the UPGRADE doc
vicidial remote Agent Hunting functionality for inbound call
Posted:
Wed Nov 16, 2011 5:52 amby TreapeFer
Hey there gardo, I ve been working with VNOW for a while now, I would really like to help in the project anyway I can, because I really think this is Vicidial is one of the best pieces of software I ever seen congrats to the developers by the way, am a systems engineer in south america, so if you guys are interested on a translation to any manual or tutorial I would gladly help with that also with any tutorial regarding setup of VNOW cuz right now I have over 20 agents calling with the predictive dialer and also 15 agents with an Inbound contract, so i use a lot of the features that vicidial offers.