vicidial.org

by **cleosent** » Wed Nov 02, 2011 3:09 am

Dear all

If we have agents that are good and would like to receive more calls, can we prioritize certain agents in VICIDIAL Predictive Dial mode?

Thank you in advance for your help

Cheers

by **mflorell** » Wed Nov 02, 2011 5:16 am

Yes, that is what user campaign ranking is for, you just need to set a user rank per campaign on the modify user page, then set the Next Agent Call to "campaign_rank" on the campaign detail page.

by **williamconley** » Wed Nov 02, 2011 9:09 am

And if you are getting into cool toys like that, get a copy of the Manager's Manual (on EFLO.net). Has even more toys in it you may otherwise never know about. Take it with you to lunch for a few weeks. Read it instead of playing games on your Android. LOL

by **cleosent** » Wed Nov 02, 2011 11:01 pm

Many thanks guys.

Does it mean 9 would get most calls and -9 would get the least? and 6 would get more calls than 0, - 6 would get less call than 0?

Where can I buy the manual book?

by **mflorell** » Thu Nov 03, 2011 7:51 am

That's exactly how it works.

You can buy the manuals at:
http://www.vicidial.org/store.php

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Prioritizing Agent Possible in Predictive Dial?

Prioritizing Agent Possible in Predictive Dial?

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