vicidial.org

Hi

Currently we have 12 seats of agents dialing at the same time .... some of them takes time to wait to ring the leads ..or even got no rings at all .. is this normal?

MY :
Dial Method: MANUAL
Drop Percentage Limit: 3 %
Maximum Adapt Dial Level: 3 number only
Adapt Intensity Modifier: 0 - balanced
Dial Level Difference Target: 0 --- 0 balanced


Should i increase the drop percentage limit or the maximum adapt dial about this?

Can someone have suggestion ?

i'm not entirely sure i understand the question.

but i will say that you should be using ratio (with available only tally = "Y") instead of Manual.

You can also look up the use of "R" in the dial command in your dialplan entry (there have been many entries in the Vicidial Support board for this, and probably several on the GoAutoDial installer board here as well).

The use of the R option requires a package called 'Bristuff' which I believe is included in the GoAutoDial installation. This option provides a ring to the caller even if the called party's phone company does not provide a ring tone. (But only if Bristuff is available in the OS!)