vicidial.org

Posted: **Thu Dec 15, 2011 4:43 pm**

vici VERSION: 2.4-327a
BUILD: 110801-0833

asterisk 1-4-37

What happens on the press 1 if the person just hangs up? Does the message continue to keep the channel open or does it start dialing again?

Posted: **Sun Dec 18, 2011 12:33 pm**

Survey No-Response Action - This is where you define what will happen if there is no response to the survey question. OPTIN will only send the call on to the Survey Method if the customer presses a dtmf digit. OPTOUT will send the customer on to the Survey Method even if they do not press a dtmf digit.