by williamconley » Tue Jan 03, 2012 12:17 pm
1) Please ALWAYS:
when you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.
this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)
You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system.
If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.
Similar to This:
Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600
2) You are using an extremely old, outdated version of Vicidial, please consider upgrading (Vicibox 3.1.14 is very easy to install! Upgrading is not hard either!)
3) I do not quite understand your question: are you saying that the calls terminate / hang up before the agent hangs up the phone?
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