Agent not getting ring while Campaigns

[ashishbhawalkar]

hi

[williamconley]

when you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

_________

I am sorry Ashish, but I did not understand that question at all. Agent not get any alter doesn't seem close enough to anything I've ever heard to put that together.

[ashishbhawalkar]

I am using

Vicidial SVN 2.4-309a BUILD: 110430-1642
Asterisk 1.4.39.1-vici
Dahdi 2.4.1
VtigerCRM 5.1.0
Sangoma 3.5.20
CentOS 5.6


When agent get a call from hopper then he is not able to get any ring, just he connect to the customer phone.

Please advice


Thanks

Ashish

[williamconley]

if you want the agent's phones to ring before they get a call, use "on-hook" settings. Look for "On-Hook" in the "Admin->Phones" and / or in "Remote Agents".

[mflorell]

just a reminder, outbound auto-dial calls will NOT ring an agent with an on-hook phone. The agent needs to already be connected to their session(they can click the "ring" link at the top to do that). The ringing distribution of calls for on-hook agents only works with inbound calls.

[williamconley]

Hm. Does this also apply to Survey Campaigns?

I swear I have a client who does this ... too bad it's Sunday or I'd check. LOL

[mflorell]

You can always set the drop time to -1 and drop into an in-group, that will have the same effect, but all answered calls will show as dropped then in the campaign.