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In need to make DNC list work

PostPosted: Sat Feb 11, 2012 10:27 pm
by sofcall
Hi everybody.

After adding the numbers to DNC list from: LIST->ADD NUMBER TO DNC
and in compagne details:
Use Internal DNC List: Y
Use Campaign DNC List : Y

Still Agents can dial the numbers listed in DNC database..

I uploaded the numbers in any possible format
:0663731977/00212663731977/212663731977
DNC numbers exist in the vicidial_dnc table

Numbers are injected in compagne list with no country code let 's say:0663731977
my dial plan is like the following:

exten => _0ZXXXXXXX.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _0ZXXXXXXX.,n,Dial(${TRUNK}/00212${EXTEN:1},,tToR)
exten => _0ZXXXXXXX.,n,Hangup()

exten => _00212ZXXXX.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _00212ZXXXX.,n,Dial(${TRUNK}/${EXTEN},,tToR)
exten => _00212ZXXXX.,n,Hangup()
*********************
ALSO i wanna know how to verify that the number that was dialed was in my DNC table before it was dialed (using mysql; and Webmin)



How can i use DNC for outbound campaign(adapt_tapered/ratio and also manual) to avoid dialing unwanted numbers.

Also interested in uploading a list with dnc numbers into the database

Thanks

Regards

PostPosted: Sun Feb 12, 2012 11:22 am
by williamconley
I'm not sure about your version, but the latest version of Vicidial has a Manual Dial DNC setting in the campaign to enforce DNC for manual dial from the agent screen.

If you want to enforce DNC for manual dial OUTSIDE Vicidial (Ie: direct dial from phone), you'll have to write an app. It's easier to disallow dialing outside Vicidial (and if all calls are in Vicidial, you capture all leads and log all calls!).

PostPosted: Sun Feb 12, 2012 2:33 pm
by sofcall
thank you for your reply.

I'm not sure about your version

Isn't my version the last one!?

the latest version of Vicidial has a Manual Dial DNC setting in the campaign to enforce DNC for manual dial from the agent screen.

i can only find :

Use Internal DNC List: Y
Use Campaign DNC List : Y
It's easier to disallow dialing outside Vicidial

do you mean ?((Admin -> Phones -> Phone Context field) set this field to a dialplan context that does not exist, something like agent-nodial(bt this will prevent the agents from dialing any other number.

If you want to enforce DNC for manual dial OUTSIDE Vicidial (Ie: direct dial from phone), you'll have to write an app

How is that done?

thank you again

Re: In need to make DNC list work

PostPosted: Thu May 29, 2014 5:29 pm
by mareconvy
There's a field in the campaign setting named "Manual Dial Filter". Maybe you should set it to something like "DNC_ONLY" or "DNC_AND_CAMPLIST". Haven't tried it either

Re:

PostPosted: Wed Mar 27, 2024 6:13 pm
by asterisknoob
williamconley wrote:I'm not sure about your version, but the latest version of Vicidial has a Manual Dial DNC setting in the campaign to enforce DNC for manual dial from the agent screen.

If you want to enforce DNC for manual dial OUTSIDE Vicidial (Ie: direct dial from phone), you'll have to write an app. It's easier to disallow dialing outside Vicidial (and if all calls are in Vicidial, you capture all leads and log all calls!).


Hello williamconley, I am always your big fan because i learned a lot things from you. Can you please confirm me if it's possible to check DNC with direct phone without vicidial?

Thanks.

Re: In need to make DNC list work

PostPosted: Tue Apr 02, 2024 7:59 am
by carpenox
it is not possible

Re: In need to make DNC list work

PostPosted: Wed Apr 17, 2024 8:54 pm
by teleinx
unrelated but Teleinx offers USA Federal DNC and carrier data lookup and scrub. You can access via API or upload a csv. https://www.teleinx.com/services/dnc-lookup/

Re: In need to make DNC list work

PostPosted: Thu Apr 18, 2024 1:59 am
by carpenox
highly recommend this service ^^^

Re: Re:

PostPosted: Fri Jul 26, 2024 10:53 am
by williamconley
asterisknoob wrote:
williamconley wrote:I'm not sure about your version, but the latest version of Vicidial has a Manual Dial DNC setting in the campaign to enforce DNC for manual dial from the agent screen.

If you want to enforce DNC for manual dial OUTSIDE Vicidial (Ie: direct dial from phone), you'll have to write an app. It's easier to disallow dialing outside Vicidial (and if all calls are in Vicidial, you capture all leads and log all calls!).


Hello williamconley, I am always your big fan because i learned a lot things from you. Can you please confirm me if it's possible to check DNC with direct phone without vicidial?

Thanks.

Possible? Yes. I am presently aware of no such services. The rules and regulations involved would complicate the system in question, but it could certainly be built.

In fact, it could be built as a pre-carrier that would then pass the call through to the actual carrier after blocking DNC listed numbers.

Re: In need to make DNC list work

PostPosted: Wed Aug 07, 2024 8:07 pm
by carpenox
its a bad idea in general for sure

Re: In need to make DNC list work

PostPosted: Mon Oct 14, 2024 10:16 am
by asterisknoob
carpenox wrote:its a bad idea in general for sure

Not a bad idea. It is useful some of our staff using direct soft phone for verification calling.
And it is also helpful if we use vicidial as trunk server only right now i am routing yeastar pbx call through vicidial with dnc checking as well.
I just made a code with php and perl so whenever a number is dialed from soft phone or any incoming call from yeastar pbx received it's match with the database if the number is present is vicidial_dnc list then call terminated if not then call is forwarded.

Re: Re:

PostPosted: Mon Oct 14, 2024 10:16 am
by asterisknoob
williamconley wrote:
asterisknoob wrote:
williamconley wrote:I'm not sure about your version, but the latest version of Vicidial has a Manual Dial DNC setting in the campaign to enforce DNC for manual dial from the agent screen.

If you want to enforce DNC for manual dial OUTSIDE Vicidial (Ie: direct dial from phone), you'll have to write an app. It's easier to disallow dialing outside Vicidial (and if all calls are in Vicidial, you capture all leads and log all calls!).


Hello williamconley, I am always your big fan because i learned a lot things from you. Can you please confirm me if it's possible to check DNC with direct phone without vicidial?

Thanks.

Possible? Yes. I am presently aware of no such services. The rules and regulations involved would complicate the system in question, but it could certainly be built.

In fact, it could be built as a pre-carrier that would then pass the call through to the actual carrier after blocking DNC listed numbers.


Thanks William for always your motivations. :D

Re: In need to make DNC list work

PostPosted: Tue Oct 15, 2024 6:52 am
by carpenox
great postback