no CALLMENU option in survey
Posted: Tue Mar 06, 2012 9:37 pmI set up a survey campagin in vicibox. I am now trying to d othe same for a friend that is using goautodial. It seems that CALLMENU is not an option in goautodial.
when I go to CAMPAIGN --> DETAILS --> SURVEY --> Survey Method
There is no CALLMENU option in the drop down box like there is in vicibox
This is the version of goautodial:
VERSION: 2.4-309a
BUILD: 110430-1642
This is a post of Matt's on the subject:
So is goautodial an older version of vicidial that it is lacking this option? Do I need to upgrade the version?
Thanks heaps!
when I go to CAMPAIGN --> DETAILS --> SURVEY --> Survey Method
There is no CALLMENU option in the drop down box like there is in vicibox
This is the version of goautodial:
VERSION: 2.4-309a
BUILD: 110430-1642
This is a post of Matt's on the subject:
Posted: Thu Aug 04, 2011 2:01 pm Post subject:
You can now do a multi-question automated survey using Campaign Survey(for the first question/verification) then sending to call menus from there. We have set this up for a couple clients already and it works great.
From the UPGRADE doc:
132. Added ability to have outbound auto-dial campaigns drop to an audio prompt
or a call menu. Outbound IVR Report added. Added optional logging of
call menu caller key presses. Lead ID can now be preserved on calls
coming from auto-dial or in-groups that go through call menus and back
into an in-group. Call Menu transfer also works from an Outbound Survey.
So is goautodial an older version of vicidial that it is lacking this option? Do I need to upgrade the version?
Thanks heaps!