Problem with recording on manual dial

General and Support topics relating to ViciDialNow and GoAutoDial ISO installers

Moderators: enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, s0lid

Problem with recording on manual dial

Postby nbojan » Wed Mar 28, 2012 5:05 am

Curent configuration:

GoAutoDial CE 2.1
Vicidial SVN 2.4-309a
Asterisk 1.4.39.1-vici
I have 21 agents all are on allforce recordings, server is:
amd fm1 3000 quad, 8gb ram, 500gb sata


Everything is recording like it should on automatic calls but with manual dial there are somethimes no recording,but in 90% there is. It try to look it manualy on hdd but with that phone number there isn't any file, and this is my crontab:

### recording mixing/compressing/ftping scripts
0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_mix.pl
#0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_mix.pl --MIX
#0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_VDonly.pl
1,4,7,10,13,16,19,22,25,28,31,34,37,40,43,46,49,52,55,58 * * * * /usr/share/astguiclient/AST_CRON_audio_2_compress.pl --MP3
#2,5,8,11,14,17,20,23,26,29,32,35,38,41,44,47,50,53,56,59 * * * * /usr/share/astguiclient/AST_CRON_audio_3_ftp.pl --GSM

When i do AST_CRON_audio_1_move_mix.pl in debug it also doesn't receive any error, but for my bad luck maybe that is the time when manual mode is recording like it should. Does anyone have idea what it can be?
nbojan
 
Posts: 6
Joined: Sun Jan 01, 2012 8:25 am

Postby nbojan » Thu Mar 29, 2012 9:30 am

I seen that there isn't in that lead number when it started agent to talk, there is not an empty line created, that is normaly created, and then when talk is over it just writes file name in a minut, but in this case no empty space is created... Anyone have idea? Thanks
nbojan
 
Posts: 6
Joined: Sun Jan 01, 2012 8:25 am


Return to ViciDialNow - GoAutoDial

Who is online

Users browsing this forum: No registered users and 71 guests