vicidial.org

I did the possible resolution found here in forum. But yet no succesful to remove the issue for There is a time synchronization problem with your system, please tell your system administrator and No one is in your session: 8600051

Please help me to resolve this issue.

I'm just new to vicidial-Goautodial.. pls enlighten me here.

Vicidial
VERSION: 2.4-309a
BUILD: 110430-1642
© 2011 ViciDial Group

Asterisk 1.4.39.1-vici

Goautodial CE 2.1

Kernel Version 2.6.18-308.1.1.el5 (SMP)
Distro Name CentOS release 5.8 (Final)
VitgerCRM v5.2.0 Integration - Customization and Addons

kindly post the output of this

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screen -ls

here are the result:

As of april 4, 2012


There are screens on:
3259.ASTfastlog (Detached)
3262.ASTVDautoFILL (Detached)
3256.ASTVDadapt (Detached)
3235.goautodial_d (Detached)
4 Sockets in /var/run/screen/S-root.

sometimes has 9 sockets on the screen

that is why u are having issue. this should be 9 sockets or 10 for Goautodial

did u found any error when this happen?

this may cause of a database crash
do this

1.

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mysqlcheck -u root -A --auto-repair

2.
reboot

3.

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screen -ls

let me know the result of #1 and #3

Did you change the IP address of your server? If yes, you need to run "update_server_ip" on the command line/console. I highly recommend going over our Getting Started Guide here:

http://goautodial.org/projects/goautodialce/wiki/Goautodial_Getting_Started_Guide

after 1 day here is the result:

There are screens on:
14602.ASTVDremote (Detached)
14597.ASTVDauto (Detached)
14594.ASTlisten (Detached)
14588.ASTupdate (Detached)
3661.goautodial_d (Detached)
3696.ASTVDadapt (Detached)
14591.ASTsend (Detached)
3702.ASTVDautoFILL (Detached)
3699.ASTfastlog (Detached)
14531..globalsky1 (Dead ???)
Remove dead screens with 'screen -wipe'.
10 Sockets in /var/run/screen/S-root.

and yet time sync continues pop up on the agent gui...

seems like u are missing this socket "astshell"

and not sure what this is "14531..globalsky1 (Dead ???)"

maybe gardo can help u

I try this awhile ago:


[root@globalsky1 ~]# /usr/share/astguiclient/start_asterisk_boot.pl
started screen
changed directory
started new screen session
detached screens
raised ulimit open files
Asterisk started... screen logging on
[root@globalsky1 ~]# screen -ls
There are screens on:
14178.asterisk (Detached)
14203.astshell20120405161544 (Detached)
14220.asterisk (Detached)
3629.ASTVDautoFILL (Detached)
3596.goautodial_d (Detached)
3625.ASTfastlog (Detached)
14162.astshell20120405161534 (Detached)
3622.ASTVDadapt (Detached)
10925.pts-1.globalsky1 (Attached)
9 Sockets in /var/run/screen/S-root.

and yet the time sync issue still pop up and no ring heard from my softphone

have u checked if the softphone extensions are registered?

u cud use

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asterisk -R

to check what is going on there. and post the results

yes soft phone is registered and actually i can make a call out using the soft phone... directly dialing to it.

here is the cli:


Registered SIP '8001' at xxx.xx.x.xxx port 48252 expires 3600
-- Saved useragent "X-Lite release 1011s stamp 41150" for peer 8001
-- Unregistered SIP '8001'
-- Registered SIP '8001' at xxx.xx.x.xxx port 48252 expires 3600
-- Saved useragent "X-Lite release 1011s stamp 41150" for peer 8001

sounds great.

can you go to cli (asterisk -R). check the output and post it when u are logging in to agents dialer. this output will be a big help to understand you're issue more.

sorry for the late response.

here are the result:

when i logon to the agent gui:

== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1

this is when i dialed directly/manually the conf # on my soft phone:

-- Executing [8600051@default:1] MeetMe("SIP/8001-071ac0b0", "8600051|F") in new stack
== Parsing '/etc/asterisk/meetme.conf': Found
== Parsing '/etc/asterisk/meetme-vicidial.conf': Found
[Apr 6 14:55:37] WARNING[17760]: channel.c:3025 ast_request: No channel type registered for 'zap'
-- Created MeetMe conference 1023 for conference '8600051'
-- <SIP/8001-071ac0b0> Playing 'conf-onlyperson' (language 'en')

while this pop up message appear:

"There is a time synchronization problem with your system, please tell your system administrator"

please help me on this...

here is when i check my zaptel and ztdummy:


[root@globalsky1 ~]# cd /usr/src/asterisk
[root@globalsky1 asterisk]# asterisk -vvvvc | grep channel
[root@globalsky1 asterisk]# modprobe ztdummy
[root@globalsky1 asterisk]# modprobe zaptel
[root@globalsky1 asterisk]# service start zaptel
start: unrecognized service
[root@globalsky1 asterisk]# start: unrecognized service
-bash: start:: command not found
[root@globalsky1 asterisk]# ztcfg -v

Zaptel Version: 1.4.12.1
Echo Canceller: MG2
Configuration
======================


0 channels to configure.

[root@globalsky1 asterisk]# ztcfg -d
Line 192: loadzone = us
Line 206: defaultzone=us
<End of File>
[root@globalsky1 asterisk]# cat /proc/zaptel/1
Span 1: ZTDUMMY/1 "ZTDUMMY/1 (source: RTC) 1" (MASTER)

How many agents does ur dialer supports?

Are uve been thinking about reinstalling?

How many agents does ur dialer supports? target 99 until the end of this year

Are uve been thinking about reinstalling? i reinstalled it twice or thrice

Seems like u have a large requirements.

are u able to resolve this issue?

Do u have running campaigns that are using GoAutodial right now?

I recommend you go over the GoAutoDial getting started guide here:

http://goautodial.org/projects/goautodialce/wiki/Goautodial_Getting_Started_Guide

Follow it closely and read it again twice to make sure didn't miss anything.

Zaptel has been depreciated ages ago. DAHDI is the new Zaptel.

hi gardo,

i got a new server now and installed the goautodial package on it.

now, i got the ring everytime i logon to the agent gui and yet the problem is the call hangs after 4 secs and didnt hear the “You are currently the only person in this conference”..

what happen here? thou i installed the package itself...