My agents are not able to connect

[sofcall]

Hi;

A strange thing happens to my server while dialing an outbound compaign (manual)

with 12 agents logged in .for three days in a row at exactely the same time.all a sudden my agents are not able to connect the their web interface.and i have to stop mysql and restart it again to solve the probleme.

Code: Select all

/etc/init.d/mysqld stop

Code: Select all

/etc/init.d/mysqld start

i don't know what could be the cause and at what error messages i have to look for the error:var/log/asterisk/messages:var/log/asterguiclient/messages.
i was in a rush to get it going that i forgot to look at the cli

while the problme was on i could ping the server.

Thank you

[williamconley]

Is your hard drive full?

[sofcall]

No it's not(only 26%)

did it again yesterday and today at the axact time(18h31)

Thank you

[williamconley]

crontab -e

check for processes that may run at that time

/var/log/messages may also contain a hint.

[sofcall]

No processes running at that time.i have Webmin installed it helps to see what processes are running.
Been runing the same configuration for about 3 months now with no issue and no new modification.
couldn't see any hint in log/messages

did it again last night.
WAITING FOR MORE HELP

thank you

[sofcall]

Did it again today

any hint.

[DomeDan]

check all your logs in /var/log/ from around 18h31,
the logs of main interest would be /var/log/mysql/*

[sofcall]

Hi,
did it again today(01/10/2012)

Code: Select all

121001  9:41:12 [Warning] option 'max_join_size': unsigned value 18446744073709551615 adjusted to 4294967295
121001  9:41:12 [Warning] option 'max_join_size': unsigned value 18446744073709551615 adjusted to 4294967295
121001  9:41:14  InnoDB: Started; log sequence number 0 179068705
121001  9:41:14 [Warning] 'user' entry 'root@localhost.localdomain' ignored in --skip-name-resolve mode.
121001  9:41:14 [Warning] 'user' entry '@localhost.localdomain' ignored in --skip-name-resolve mode.
121001  9:41:14 [Note] /usr/libexec/mysqld: ready for connections.
Version: '5.0.77'  socket: '/var/lib/mysql/mysql.sock'  port: 3306  Source distribution
121001 18:40:51 [Note] /usr/libexec/mysqld: Normal shutdown

121001 18:40:53  InnoDB: Starting shutdown...
121001 18:40:57  InnoDB: Shutdown completed; log sequence number 0 182704992
121001 18:40:57 [Note] /usr/libexec/mysqld: Shutdown complete

121001 18:40:57  mysqld ended

121001 18:41:03  mysqld started
121001 18:41:03 [Warning] option 'max_join_size': unsigned value 18446744073709551615 adjusted to 4294967295
121001 18:41:03 [Warning] option 'max_join_size': unsigned value 18446744073709551615 adjusted to 4294967295
121001 18:41:03  InnoDB: Started; log sequence number 0 182704992
121001 18:41:03 [Warning] 'user' entry 'root@localhost.localdomain' ignored in --skip-name-resolve mode.
121001 18:41:03 [Warning] 'user' entry '@localhost.localdomain' ignored in --skip-name-resolve mode.
121001 18:41:03 [Note] /usr/libexec/mysqld: ready for connections.
Version: '5.0.77'  socket: '/var/lib/mysql/mysql.sock'  port: 3306  Source distribution

You may notice mysqld ended// mysqld started where id did type the mysql command.

Also in the cli:

WARNING[29016.....]: channel.c:986 __ast_queue_frame: Exceptionally long voice queue length queuing to local....

I may also add that it takes time for the agents to login in many log in log out until the softphone rings and then it says "no more leads"even though there are.

[sofcall]

Back again

Well i can tell you that i did nothing to solve the problem but it stoped itself on 02 october.Now everything is ok.

Thanks