callmenu press one or press 2 is not working
Posted: Sat Oct 20, 2012 2:18 amHi all
i have installed Goautodial With Digium 1 port PRI cards I can make out going calls am getting incomming also
Now my issue is i have created the Callmenu for my IVR 4 leavel Press1 for sales , 2 booking verfication.3billing 4 support and i have upload the welcome ivr file in callmenu and when am calling the DID am getting the IVR welcome msg its playing but if i pressed 1 or 2 silent then repeating the welcome menu then i have change reapeating Menu Repeat =0 , Menu timeout = 4 ,then also press 1 or press 2 not working after that its automatically connecting to the Sales ingroup
i have created (Press)option=1 for sales Campaign Inbound
Call Menu Options:
Option:1 Description:sales Route:ingroup
In-Group: salesline Handle Method: CID
Search Method:LB List ID:998
Campaign ID:inbound02 Phone Code:9
VID Enter Filename: audio chooser
VID ID Number Filename: audio chooser
VID Confirm Filename: audio chooser VID Digits:
My extension-Vicidial.conf
; WARNING- THIS FILE IS AUTO-GENERATED BY VICIDIAL, ANY EDITS YOU MAKE WILL BE LOST
TRUNKloop = IAX2/ASTloop:test@127.0.0.1:40569
TRUNKblind = IAX2/ASTblind:test@127.0.0.1:41569
; WELCOME_MENU
[GENERALWELCOMEMENU]
exten => s,1,AGI(agi-VDAD_inbound_calltime_check.agi,CALLMENU-----YES-----GENERALWELCOMEMENU--------------------)
exten => s,n,Background(Welcome)
exten => s,n,WaitExten(4)
; sales
exten => 1,1,AGI(agi-VDAD_ALL_inbound.agi,CID-----LB-----salesline-----GENERALWELCOMEMENU--------------------998-----9-----inbound-02------------------------------)
exten => t,1,Goto(s,2)
exten => i,1,Goto(s,2)
; hangup
exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses ... EBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})
; custom dialplan entries
exten => _XXXX,1,Playback(/var/lib/asterisk/sounds/beep)
exten => _XXXX,n,Goto(trunkinbound,${EXTEN},1)
[vicidial-auto]
exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses ... EBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})
; Local Server: 192.168.1.100
exten => _192*168*001*100*.,1,Goto(default,${EXTEN:16},1)
; Voicemail Extensions:
exten => _85026666666666.,1,Wait(1)
exten => _85026666666666.,2,Voicemail(${EXTEN:14}|u)
exten => _85026666666666.,3,Hangup
exten => 8500,1,VoicemailMain
exten => 8500,2,Goto(s,6)
exten => 8501,1,VoicemailMain(s${CALLERID(num)})
PRI STATUS
dahdhi :
Description Alarms IRQ bpviol CRC4
Wildcard TE121 Card 0 OK 1 0 0
PRI span 1/0: Provisioned, Up, Active
My Config : Goautodial , with Digium single pricard
VERSION: 2.4-309a
BUILD: 110430-1642
© 2011 ViciDial Group
Hardware :
IBM x3400 server Processor Xeon Ram 8 Gb Harddisk :500
Thank x in advance
i have installed Goautodial With Digium 1 port PRI cards I can make out going calls am getting incomming also
Now my issue is i have created the Callmenu for my IVR 4 leavel Press1 for sales , 2 booking verfication.3billing 4 support and i have upload the welcome ivr file in callmenu and when am calling the DID am getting the IVR welcome msg its playing but if i pressed 1 or 2 silent then repeating the welcome menu then i have change reapeating Menu Repeat =0 , Menu timeout = 4 ,then also press 1 or press 2 not working after that its automatically connecting to the Sales ingroup
i have created (Press)option=1 for sales Campaign Inbound
Call Menu Options:
Option:1 Description:sales Route:ingroup
In-Group: salesline Handle Method: CID
Search Method:LB List ID:998
Campaign ID:inbound02 Phone Code:9
VID Enter Filename: audio chooser
VID ID Number Filename: audio chooser
VID Confirm Filename: audio chooser VID Digits:
My extension-Vicidial.conf
; WARNING- THIS FILE IS AUTO-GENERATED BY VICIDIAL, ANY EDITS YOU MAKE WILL BE LOST
TRUNKloop = IAX2/ASTloop:test@127.0.0.1:40569
TRUNKblind = IAX2/ASTblind:test@127.0.0.1:41569
; WELCOME_MENU
[GENERALWELCOMEMENU]
exten => s,1,AGI(agi-VDAD_inbound_calltime_check.agi,CALLMENU-----YES-----GENERALWELCOMEMENU--------------------)
exten => s,n,Background(Welcome)
exten => s,n,WaitExten(4)
; sales
exten => 1,1,AGI(agi-VDAD_ALL_inbound.agi,CID-----LB-----salesline-----GENERALWELCOMEMENU--------------------998-----9-----inbound-02------------------------------)
exten => t,1,Goto(s,2)
exten => i,1,Goto(s,2)
; hangup
exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses ... EBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})
; custom dialplan entries
exten => _XXXX,1,Playback(/var/lib/asterisk/sounds/beep)
exten => _XXXX,n,Goto(trunkinbound,${EXTEN},1)
[vicidial-auto]
exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses ... EBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})
; Local Server: 192.168.1.100
exten => _192*168*001*100*.,1,Goto(default,${EXTEN:16},1)
; Voicemail Extensions:
exten => _85026666666666.,1,Wait(1)
exten => _85026666666666.,2,Voicemail(${EXTEN:14}|u)
exten => _85026666666666.,3,Hangup
exten => 8500,1,VoicemailMain
exten => 8500,2,Goto(s,6)
exten => 8501,1,VoicemailMain(s${CALLERID(num)})
PRI STATUS
dahdhi :
Description Alarms IRQ bpviol CRC4
Wildcard TE121 Card 0 OK 1 0 0
PRI span 1/0: Provisioned, Up, Active
My Config : Goautodial , with Digium single pricard
VERSION: 2.4-309a
BUILD: 110430-1642
© 2011 ViciDial Group
Hardware :
IBM x3400 server Processor Xeon Ram 8 Gb Harddisk :500
Thank x in advance