How to display consumer's DID on a survey Press 1 campaign

General and Support topics relating to ViciDialNow and GoAutoDial ISO installers

Moderators: enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, s0lid

How to display consumer's DID on a survey Press 1 campaign

Postby jimmyottis » Fri Dec 14, 2012 10:50 am

Here is my configuration:
GoAutoDial Standard version (version 2.1 CE)
100 agent setup.

I have an outbound "Press 1" survey created successfully, everything is running fine. However when the consumer presses 1 to get transferred to a call center agent, the number appearing as the inbound number is my DID (the one which I use to do the outbound broadcast), not the consumer's DID. How do I make the consumer's DID appear instead of mine?

Any help would be appreciated.
jimmyottis
 
Posts: 11
Joined: Thu Dec 13, 2012 1:54 pm

Re: How to display consumer's DID on a survey Press 1 campai

Postby williamconley » Sat Dec 15, 2012 2:09 pm

1) viewtopic.php?f=4&t=26422&p=92674#p92674 Please do not double post.

2) This is the "goautodial" board, which pertains to the goautodial INSTALLER. This installer installs the Vicidial application, which is supported in the "Support" board. So it is generally a good idea to ask "OS related" and "Installer related" questions on the goauto board (here) and to ask questions pertaining to the use/operation/configuration of Vicidial on the Support board.
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20258
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)


Return to ViciDialNow - GoAutoDial

Who is online

Users browsing this forum: No registered users and 30 guests