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How to Balance dialing on multiple campaigns
Posted:
Wed Feb 13, 2013 5:15 pmby jimmyottis
I have installed Vicidial version:
VERSION: 2.6-393a
BUILD: 130124-1721
Its on a very powerful server with 1 GB port switch and good bandwidth. However, its not able to balance the dialing between multiple campaigns. I have 3-4 campaigns I want to run with a channel capacity of 4000 channels total, but if I start all those 3-4 campaigns, it does not balance the dialing and starts dialing in one campaign and stops the other and so forth. How do I make all the campaigns dial continuously and share the channels?
Re: How to Balance dialing on multiple campaigns
Posted:
Wed Feb 13, 2013 7:05 pmby gers55
Are you running on a single server.
How many agents in each campaign and what is the dial ratio.
Have you checked Max Vicidial Trunks: Max Calls per Second: under servers in admin.php
Re: How to Balance dialing on multiple campaigns
Posted:
Wed Feb 13, 2013 7:25 pmby jimmyottis
Yes, I am running a single server
255 agents per campaign (max possible)
Max vicidial trunks = 9999
Calls per sec = 100
Do I need to change this?
Re: How to Balance dialing on multiple campaigns
Posted:
Wed Feb 13, 2013 7:29 pmby williamconley
discuss calls per sec with your provider. set to the max they allow.
What are your statuses in the campaign under short/fill?
Re: How to Balance dialing on multiple campaigns
Posted:
Wed Feb 13, 2013 7:51 pmby jimmyottis
How do I see the status in campaigns? I dont see anything like short/fill?
Re: How to Balance dialing on multiple campaigns
Posted:
Wed Feb 13, 2013 8:07 pmby williamconley
Commonly referred to as the "Real Time" screen. Two versions: Summary and Individual. Individual will show short/fill when it applies.
Re: How to Balance dialing on multiple campaigns
Posted:
Wed Feb 13, 2013 8:17 pmby jimmyottis
It shows:
TRUNK SHORT/FILL: 0 / 0
Re: How to Balance dialing on multiple campaigns
Posted:
Wed Feb 13, 2013 8:18 pmby williamconley
In that case it does not believe it is low on trunks. but it may "run out" while trying to dial hard.
Did you:
williamconley wrote:discuss calls per sec with your provider. set to the max they allow.
Re: How to Balance dialing on multiple campaigns
Posted:
Wed Feb 13, 2013 8:25 pmby jimmyottis
I placed a ticket to ask them, havent heard back.
So with he higher calls per second, if it is running out of trunks trying to dial hard, would it have this effect? Wouldn't calls per second determine how fast it needs to dial?
Re: How to Balance dialing on multiple campaigns
Posted:
Wed Feb 13, 2013 9:10 pmby williamconley
when exceeding 1000 channels, 100 calls per second is likely not to be enough.
Re: How to Balance dialing on multiple campaigns
Posted:
Thu Feb 14, 2013 3:12 pmby jimmyottis
The provider says we could go up to 500 channels. However I also noticed that we are at over 50% calls with status "Cancel".
Re: How to Balance dialing on multiple campaigns
Posted:
Thu Feb 14, 2013 3:45 pmby williamconley
So call a few of them and see why they are Cancel. Perhaps your wait for answer timeout is set too low, perhaps you have exceeded your channel limit (which usually results in congestion, not cancel, but different carriers respond differently).
If you call them, your cell phone will tell you why they were canceled, or you'll get a human and find out that there is a problem with the dialer or call path.