vicidial.org

Had a drive fail on the telephony server, rebuilt everything, running fine. Except in the real time reports, 1,5,15,1 hour say 0?


||Version: 2.4b0.5 || DB Schema Version: 1273 || GoautoDial ISO install || 1.4.39.1-vici||Cluster||

Define "rebuilt"?

And please post the version of vicidial WITH BUILD (it's on almost all your vicidial admin pages, bottom left corner) and the version of the installer (goauto has more than one version, listing the name of the iso will help or just the CE version number).

Also, if you have a cluster, this "rebuilt" thing can be tricky. What directions did you use for clustering? And did you start all the necessary screens on the newly rebuilt server? necessary crons?

Well, the server was on Raid-Zero, not my doing. And we had a power outage, boom array gone. So I downloaded the goautodialiso. And reinstalled the ISO on the telephony server. I then went into /etc/astguiclient.conf and put in the proper ip and login credentials to the DB server.

Thanks William.


VERSION: 2.4-309a
BUILD: 110430-1642

One does not modify the astguiclient.conf file's ip address entry manually. In goautodial there is a menu item for ip address change. There is also a vicidial script which must be run to modify the ip address (which in theory the goautodial menu item does for you). Change it back, check the goauto wiki and do it correctly and it'll probably work a bit better.

William, from what I read you are typing, it sounds like you are saying I need to run the update_server_ip script? Or I can to do it from the GUI. This is not the issue I am having. At least what I think. The server, currently recognizes both ip's on this system. 72.87.*.* for public, and the other 192.168.1.201 for private. It is successfully connecting to our database server and running fine. However, while watching the real time reports, our "Carrier Stats" is not showing anything for the first few columns, well it is saying zero. 24Hours, and Six Hours reports numbers that update, all the rest are zero. What is funny, is sometimes the other columns populate for a few but then quickly disappear.

Thanks in advance William.

it is possible that you "missed" an item to set to the new IP, it is also possible (unlikely, I know) that the system is just broken. but that ip update script that you mentioned is designed to change the IP everywhere necessary at one shot. if you changed the IP manually, then you need to run the script with the old/new IPs in it now so it can catch any you may have missed.