vicidial.org

Hi,

Have the following installed and running quite well. I am able to make inbound/outbound calls with the dialer.
Single Server | Asterisk 1.4.27.1-1 | vicidial version: 2.4-311a | BUILD: 110514-1351 | Sangoma Card with two E1 slots
Dahdi | Xlite soft phones | No other software installed | max 10 agents taking calls |Server Config Intel Xeon CPU E5506 @ 2.13GHz, 4 processors 12GB RAM

We are running two outbound campaigns and normally run one in either half of the day. So the report for the first half of the day is sent in the second half and that of the second half of the day in the morning the next day. What is happening is that when we download the list used by the morning campaign during the second half, a lot of the times (at least once a week or so) the last_called_time in the list is missing/not updated a few days data which will include the current date. The data sometimes does get updated after just a few minutes. So a lot of times we are unable to send out reports to other departments on time.
When the data is downloaded in the morning, the data is always there.

What can be causing this?

thanks and regards

at the linux command line:

crontab -e

this contains a list of the scripts and the times they run. any of these scripts can be run with "--help" at the end to find their options. you will likely find that one of them runs as a "cleanup" script to resolve the missing data. identify it and run it just before your report.