Inbound call not going through
Posted: Tue Apr 09, 2013 4:09 amHi,
We haven't been using one of our servers for some time and I can't remember the last time it was configured but I know it was working before. Now we tried setting up an inbound DID, placed that DID to an Ingroup and added the Ingroup to a campaign, but when we tried to make a call to an agent the call is not going through. In the softphone it says call established but we can't hear any ring and then eventually it hungs up. This is what the asterisk cli is showing when we try to make a call.
I already checked the sip.conf and extensions.conf to see if we configured something that might have cause the issue but I wasn't able to find anything. I also compared the configuration with our other server which the setup is working fine but I didn't see any difference. Maybe you could tell me what might be causing this so that I will have an idea where and what to look. Thanks.
Peter
ViciBox Redux v.3.1.15 | Vicidial 2.4-357a Build 120125-2107 | Asterisk 1.4.39.2 | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation |Intel® Xeon® 5600
We haven't been using one of our servers for some time and I can't remember the last time it was configured but I know it was working before. Now we tried setting up an inbound DID, placed that DID to an Ingroup and added the Ingroup to a campaign, but when we tried to make a call to an agent the call is not going through. In the softphone it says call established but we can't hear any ring and then eventually it hungs up. This is what the asterisk cli is showing when we try to make a call.
[Apr 9 17:04:47] -- Executing [914012147363698@default:1] AGI("SIP/cc105-00000046", "agi://127.0.0.1:4577/call_log") in new stack
[Apr 9 17:04:47] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Apr 9 17:04:47] -- Executing [914012147363698@default:2] Dial("SIP/cc105-00000046", "SIP/acestar/914012147363698|45|Tto") in new stack
[Apr 9 17:04:47] -- Called acestar/914012147363698
[Apr 9 17:04:52] -- SIP/acestar-00000047 answered SIP/cc105-00000046
[Apr 9 17:05:01] == Parsing '/etc/asterisk/manager.conf': [Apr 9 17:05:01] Found
[Apr 9 17:05:01] == Manager 'sendcron' logged on from 127.0.0.1
[Apr 9 17:05:01] == Parsing '/etc/asterisk/manager.conf': [Apr 9 17:05:01] Found
[Apr 9 17:05:01] == Manager 'sendcron' logged on from 127.0.0.1
[Apr 9 17:05:02] == Manager 'sendcron' logged off from 127.0.0.1
[Apr 9 17:05:07] == Parsing '/etc/asterisk/manager.conf': [Apr 9 17:05:07] Found
[Apr 9 17:05:07] == Manager 'sendcron' logged on from 127.0.0.1
[Apr 9 17:05:07] == Manager 'sendcron' logged off from 127.0.0.1
[Apr 9 17:05:07] == Manager 'sendcron' logged off from 127.0.0.1
[Apr 9 17:05:19] -- Executing [h@default:1] DeadAGI("SIP/cc105-00000046", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----32-----27") in new stack
[Apr 9 17:05:19] WARNING[31358]: res_agi.c:2212 deadagi_exec: Running DeadAGI on a live channel will cause problems, please use AGI
[Apr 9 17:05:19] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... -32-----27 completed, returning 0
[Apr 9 17:05:19] == Spawn extension (default, 914012147363698, 2) exited non-zero on 'SIP/cc105-00000046'
I already checked the sip.conf and extensions.conf to see if we configured something that might have cause the issue but I wasn't able to find anything. I also compared the configuration with our other server which the setup is working fine but I didn't see any difference. Maybe you could tell me what might be causing this so that I will have an idea where and what to look. Thanks.
Peter
ViciBox Redux v.3.1.15 | Vicidial 2.4-357a Build 120125-2107 | Asterisk 1.4.39.2 | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation |Intel® Xeon® 5600