1 agent's inbound calls to be transfered to other agent

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1 agent's inbound calls to be transfered to other agent

Postby bhumit550 » Mon Jun 24, 2013 2:50 am

Hello,

I have Vicidial on ALLO Pri Card, We are using autodialing campaign, we want that the 6 agents who are logged in who gets live calls should be transfered to a particular agent who is main agent to whom all 6 agents calls should be transfered.
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Re: 1 agent's inbound calls to be transfered to other agent

Postby williamconley » Mon Jun 24, 2013 5:37 pm

1) Welcome to the Party! 8-)

2) As you are obviously new here, I have some suggestions to help us all help you:

when you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) Inbound call routing is covered in the Vicidial Manager's Manual. Download it! There is a Free version!

4) Happy Hunting! 8-)
Vicidial Installation and Repair, plus Hosting and Colocation
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