Time synchronization error when agent login

[brando16]

Hi all,

I'm new in Goautodial and i install the release 2.1-final. I recieved the errore in te subject every second when login agent screen, but server, client db mysql, php are alredy sync at the second.
I'm not available to create any campaign and predictive go.

The server is fresh install and i add the trunk with an avaya system in h.323 driver work perfectly in and out call, only web agent have this issue.

Any ideas?

Please is very very urgent.

ps: sorry for my bad english.

[williamconley]

1) Welcome to the Party!

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) You have installed an old version of GoAutoDial. The latest version is 3.0.

4) Time Sync Error also happens when the agent screen loses contact with the apache server. If your agent cannot get packets to and from the server reliably, the time sync error will occur. What browser are you using? Try using Firefox and try on a local network to avoid any firewall issues. The Logged In Agent screen runs AJAX which sends a packet to and from the apache web server every second. Those packets must not fail or you will get a time sync error.

5) GoAutoDial installs "Vicidial". The other installer is called "Vicibox" from Vicibox.com ... you may consider installing that as it is more scalable (clustering is built in!). But both install Vicidial. The manual for Vicidial is at EFLO.net as mentioned above.

6) Happy Hunting!

[brando16]

hi all,

thanks for the fast replay and i'm sorry for not espilcate my conf.
My configuration is:

Goautodial 2.1-final from .iso | Vicidial 2.4-309a BUILD: 110430-1642 | Asterisk 1.4.39.1-vici | Single Server | No Digium/Sangoma Hardware | Support h.323 trunk installed | on VmWare infrastructure with blade primergy bx920 s2 8 CPU x 2,533 GHz Processor type intel Xeon E5630 2 socket 4 core for socket, 16 logical processor|

I hope the conf up is clear, i try with all browser and i have anytime the sync problem i have installed ntp for sync time with the server domain ugually I do with the client. With the login there are no problem

immediately after the pop-up appears. I know this is an old version but the version 3.0 doesn't configure correctly and don't write the file configuration

thanks for the urgent reply. i hope within the day find the solution.

Bye

[williamconley]

1) virtual vicidial is a bad idea and could well be your problem.

2) does this happen with all agents?

3) time sync error is not necessarily related to "time". it also happens if the agent web browser drops packets to the vicidial web server.

seriously consider installing a fresh system with Vicibox.com or the newer goautodial. you may also look at using the 'virtual' system as a simple translator to get the signal to your avaya system. Run the Dialer in a physical machine, use the virtual system to translate the call into your h323 avaya system. best of both worlds.

[brando16]

Don't virtualization is supported from vicidial in distro goautodial, i read this in one howto but i don't remeber what.

I have update my release to goautodial 3.0 and the problem remain so is impossible install vicidial on VM?

Do you know some altenatives or software alt?

This happen with all agent and in all campaign!!!

The solution you are tell me is good i can explane:

i have the goautodial server for login and configure the trunk with avay and another server only with vicidial for the predictive, but how can connect bouth server and server?

Sorry for my horrible english, but help me is very urgent.

thanks

[striker]

Hi
For how many agents you are using the Goautodial in VM?
for few agents like less than 5 u wont face any problem .
check the below link for some troubleshoot for time sync error
http://striker24x7.blogspot.com/2012/10/time-synchronization-error-vicidial.html

[williamconley]

Don't virtualization is supported from vicidial in distro goautodial, i read this in one howto but i don't remeber what.

i have the goautodial server for login and configure the trunk with avay and another server only with vicidial for the predictive, but how can connect bouth server and server?

Virtual Vicidial has been argued about quite a bit, but I will stand by the statement that "If you intend to make a living as a call center and Grow ... Virtual Vicidial is useful and reliable for ONLY a single agent for testing new campaigns". That being said, some call centers use Virtual Vici up to 5 agents without a lot of problems. But that's a pretty small system. LOL

To link two servers together (virtual vs physical in this case), you use a "Phone" in one to link to a "Carrier" in the other. So you will configure a Carrier in your Physical server that will link to a Phone (Admin->phones) in the virtual server. Then the virtual server will operate as a pass-through server to the Avaya system. You may have a challenge with the Callerid, but work on that after you have the pass-through operational.