vicidial.org

Hi,

Agent web-client version: 1.0-00 1C BUILD :130901-1000
VERSION: 2.4-309a
BUILD: 110430-1642
Running on VM
Processors : 4
Model :Intel(R) Xeon(R) CPU E5430 @ 2.66GHz
CPU Speed 2.66 GHz
Cache Size 6.00 MB
Kernel Version 2.6.18-238.9.1.el5.goPAE (SMP)
Distro Name : GoAutoDial CE 2.1

I have a CRM which is developed by inhouse development team and we all are new to goauto dial. This CRM is linked to my clients database. I want to integrate this CRM with goauto dial. This CMR captures the CLI of an inbound call and extracts the data from the database on the basis of CLI.

I want to know how can i pass the CLI from goautodial to this CRM.

I guess you could use Dispo Call URL
http://www.vicidial.org/docs/CALL_URL_FEATURES.txt

Dispo Call URL - This web URL address is not seen by the agent, but it is called every time a call is dispositioned by an agent if it is populated. Uses the same variables as the web form fields and scripts. dispo and talk_time are the variables you can use to retrieve the agent-defined disposition for the call and the actual talk time in seconds of the call. This URL can NOT be a relative path. Default is blank.

I have the CRM developed in asp.net. and i want the CLI (inbound number) viz the incoming number to be sent to the CRM. How can i do this? Please suggest if i need to use a tool to capture events from agent login page.

--A--did_pattern--B-- in start call URL will give you this.

thank you.