Can't Hangup Three Way Call
Posted: Mon Sep 23, 2013 4:09 pmHey everyone,
I can't seem to hangup my 3 way calls when I Dial With Customer. I am transferring to another agent. The transfer works, but then I can't hangup the call. The leave 3 Way Transfer button is Blue and seems clickable, but nothing happens. I have to wait until the person I transferred to is done with the call. Here is my asterisk log when I attempt the transfer:
Not quite sure how to troubleshoot this. Any help is greatly appreciated.
I can't seem to hangup my 3 way calls when I Dial With Customer. I am transferring to another agent. The transfer works, but then I can't hangup the call. The leave 3 Way Transfer button is Blue and seems clickable, but nothing happens. I have to wait until the person I transferred to is done with the call. Here is my asterisk log when I attempt the transfer:
- Code: Select all
[Sep 23 14:01:40] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Sep 23 14:01:40] -- Executing [919092122112@default:2] Dial("Local/8600051@default-84b5,1", "SIP/19092122112@goautodial||tTo") in new stack
[Sep 23 14:01:40] -- Called 19092122112@goautodial
[Sep 23 14:01:44] == Parsing '/etc/asterisk/manager.conf': [Sep 23 14:01:44] Found
[Sep 23 14:01:44] == Manager 'sendcron' logged on from 127.0.0.1
[Sep 23 14:01:44] -- Executing [58600051@default:1] MeetMe("Local/58600051@default-ef32,2", "8600051|Fmq") in new stack
[Sep 23 14:01:44] > Channel Local/58600051@default-ef32,1 was answered.
[Sep 23 14:01:44] -- Executing [8309@default:1] Answer("Local/58600051@default-ef32,1", "") in new stack
[Sep 23 14:01:44] -- Executing [8309@default:2] Monitor("Local/58600051@default-ef32,1", "wav|20130923-140142_66761_20002_9092122112") in new stack
[Sep 23 14:01:44] == Manager 'sendcron' logged off from 127.0.0.1
[Sep 23 14:01:44] -- Executing [8309@default:3] Wait("Local/58600051@default-ef32,1", "3600") in new stack
[Sep 23 14:01:47] WARNING[27923]: rtp.c:953 ast_rtcp_read: RTCP Read too short
[Sep 23 14:01:47] -- SIP/goautodial-00003ae2 is making progress passing it to Local/8600051@default-84b5,1
[Sep 23 14:01:55] -- SIP/goautodial-00003ae2 answered Local/8600051@default-84b5,1
[Sep 23 14:02:01] == Parsing '/etc/asterisk/manager.conf': [Sep 23 14:02:01] Found
[Sep 23 14:02:01] == Manager 'sendcron' logged on from 127.0.0.1
[Sep 23 14:02:01] == Parsing '/etc/asterisk/manager.conf': [Sep 23 14:02:01] Found
[Sep 23 14:02:01] == Manager 'sendcron' logged on from 127.0.0.1
[Sep 23 14:02:01] == Manager 'sendcron' logged off from 127.0.0.1
[Sep 23 14:02:06] == Parsing '/etc/asterisk/manager.conf': [Sep 23 14:02:06] Found
[Sep 23 14:02:06] == Manager 'sendcron' logged on from 127.0.0.1
[Sep 23 14:02:06] == Manager 'sendcron' logged off from 127.0.0.1
[Sep 23 14:02:10] == Manager 'sendcron' logged off from 127.0.0.1
[Sep 23 14:02:15] == Parsing '/etc/asterisk/manager.conf': [Sep 23 14:02:15] Found
[Sep 23 14:02:15] == Manager 'sendcron' logged on from 127.0.0.1
[Sep 23 14:02:15] -- Executing [10051@default:1] Dial("Local/10051@default-663b,2", "SIP/10051|60|") in new stack
[Sep 23 14:02:15] -- Called 10051
[Sep 23 14:02:15] -- SIP/10051-00003ae3 is ringing
[Sep 23 14:02:21] -- SIP/10051-00003ae3 answered Local/10051@default-663b,2
[Sep 23 14:02:21] > Channel Local/10051@default-663b,1 was answered.
[Sep 23 14:02:21] == Manager 'sendcron' logged off from 127.0.0.1
[Sep 23 14:02:21] -- Executing [8600051@default:1] MeetMe("Local/10051@default-663b,1", "8600051|F") in new stack
[Sep 23 14:02:21] -- Executing [h@default:1] DeadAGI("Local/10051@default-663b,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----6-----0") in new stack
[Sep 23 14:02:21] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----6-----0 completed, returning 0
[Sep 23 14:02:21] == Spawn extension (default, 10051, 1) exited non-zero on 'Local/10051@default-663b,2'
[Sep 23 14:02:51] == Parsing '/etc/asterisk/manager.conf': [Sep 23 14:02:51] Found
[Sep 23 14:02:51] == Manager 'sendcron' logged on from 127.0.0.1
[Sep 23 14:02:51] == Spawn extension (default, 58600051, 1) exited non-zero on 'Local/58600051@default-ef32,2'
[Sep 23 14:02:51] -- Executing [h@default:1] DeadAGI("Local/58600051@default-ef32,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Sep 23 14:02:51] == Manager 'sendcron' logged off from 127.0.0.1
[Sep 23 14:02:51] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0
[Sep 23 14:02:51] == Spawn extension (default, 8309, 3) exited non-zero on 'Local/58600051@default-ef32,1'
[Sep 23 14:02:51] -- Executing [h@default:1] DeadAGI("Local/58600051@default-ef32,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Sep 23 14:02:51] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0
[Sep 23 14:03:02] == Parsing '/etc/asterisk/manager.conf': [Sep 23 14:03:02] Found
[Sep 23 14:03:02] == Manager 'sendcron' logged on from 127.0.0.1
[Sep 23 14:03:02] == Manager 'sendcron' logged off from 127.0.0.1
[Sep 23 14:03:02] == Parsing '/etc/asterisk/manager.conf': [Sep 23 14:03:02] Found
[Sep 23 14:03:02] == Manager 'sendcron' logged on from 127.0.0.1
[Sep 23 14:03:02] -- Executing [h@default:1] DeadAGI("Local/8600051@default-84b5,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----82-----67") in new stack
[Sep 23 14:03:02] WARNING[27923]: res_agi.c:2212 deadagi_exec: Running DeadAGI on a live channel will cause problems, please use AGI
[Sep 23 14:03:02] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----82-----67 completed, returning 0
[Sep 23 14:03:02] == Spawn extension (default, 919092122112, 2) exited non-zero on 'Local/8600051@default-84b5,1'
[Sep 23 14:03:02] == Spawn extension (default, 8600051, 1) exited non-zero on 'Local/8600051@default-84b5,2'
[Sep 23 14:03:02] -- Executing [h@default:1] DeadAGI("Local/8600051@default-84b5,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Sep 23 14:03:02] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0
[Sep 23 14:03:07] == Parsing '/etc/asterisk/manager.conf': [Sep 23 14:03:07] Found
[Sep 23 14:03:07] == Manager 'sendcron' logged on from 127.0.0.1
[Sep 23 14:03:07] == Manager 'sendcron' logged off from 127.0.0.1
[Sep 23 14:03:08] == Spawn extension (default, 8600051, 1) exited non-zero on 'SIP/20002-00003add'
[Sep 23 14:03:08] -- Executing [h@default:1] DeadAGI("SIP/20002-00003add", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Sep 23 14:03:08] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0
[Sep 23 14:03:10] == Manager 'sendcron' logged off from 127.0.0.1
[Sep 23 14:03:49] == Parsing '/etc/asterisk/manager.conf': [Sep 23 14:03:49] Found
[Sep 23 14:03:49] == Manager 'sendcron' logged on from 127.0.0.1
[Sep 23 14:03:49] -- Hungup 'DAHDI/pseudo-2029807972'
[Sep 23 14:03:49] == Spawn extension (default, 8600051, 1) exited non-zero on 'SIP/10051-00003ae3'
[Sep 23 14:03:49] -- Executing [h@default:1] DeadAGI("SIP/10051-00003ae3", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Sep 23 14:03:49] == Parsing '/etc/asterisk/manager.conf': [Sep 23 14:03:49] Found
[Sep 23 14:03:49] == Manager 'sendcron' logged on from 127.0.0.1
[Sep 23 14:03:49] == Manager 'sendcron' logged off from 127.0.0.1
[Sep 23 14:03:49] -- Executing [55558600053@default:1] MeetMeAdmin("Local/55558600053@default-64f8,2", "8600053|K") in new stack
[Sep 23 14:03:49] WARNING[29001]: app_meetme.c:3134 admin_exec: Conference number '8600053' not found!
[Sep 23 14:03:49] -- Executing [55558600053@default:2] Hangup("Local/55558600053@default-64f8,2", "") in new stack
[Sep 23 14:03:49] == Spawn extension (default, 55558600053, 2) exited non-zero on 'Local/55558600053@default-64f8,2'
[Sep 23 14:03:49] -- Executing [h@default:1] DeadAGI("Local/55558600053@default-64f8,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Sep 23 14:03:49] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0
[Sep 23 14:03:49] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0
[Sep 23 14:03:49] == Manager 'sendcron' logged off from 127.0.0.1
[Sep 23 14:03:54] == Parsing '/etc/asterisk/manager.conf': [Sep 23 14:03:54] Found
[Sep 23 14:03:54] == Manager 'sendcron' logged on from 127.0.0.1
[Sep 23 14:03:54] -- Executing [8300@default:1] Hangup("Local/8300@default-6ba9,2", "") in new stack
[Sep 23 14:03:54] == Spawn extension (default, 8300, 1) exited non-zero on 'Local/8300@default-6ba9,2'
[Sep 23 14:03:54] -- Executing [h@default:1] DeadAGI("Local/8300@default-6ba9,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Sep 23 14:03:54] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0
[Sep 23 14:03:54] == Manager 'sendcron' logged off from 127.0.0.1
[Sep 23 14:04:01] == Parsing '/etc/asterisk/manager.conf': [Sep 23 14:04:01] Found
[Sep 23 14:04:01] == Manager 'sendcron' logged on from 127.0.0.1
[Sep 23 14:04:01] == Manager 'sendcron' logged off from 127.0.0.1
[Sep 23 14:04:01] == Parsing '/etc/asterisk/manager.conf': [Sep 23 14:04:01] Found
[Sep 23 14:04:01] == Manager 'sendcron' logged on from 127.0.0.1
[Sep 23 14:04:06] == Parsing '/etc/asterisk/manager.conf': [Sep 23 14:04:06] Found
[Sep 23 14:04:06] == Manager 'sendcron' logged on from 127.0.0.1
[Sep 23 14:04:06] == Manager 'sendcron' logged off from 127.0.0.1
[Sep 23 14:04:09] == Manager 'sendcron' logged off from 127.0.0.1
Not quite sure how to troubleshoot this. Any help is greatly appreciated.