vicidial.org

Hi,
I've got goautodial 3.0, but using old vicidial setting page as found it more useful.
My question reagrds incoming calls. I have set up a blended campaing (for inbound and outbound)
but when my incoming call hits a state where all the agents are busy, i can hear some english announcement
and then a long silence until one of my agents becomes available. I need to put a "waiting for call" dialtone
otherwise callers will hang up thinking they are disconnected.
I also tried to find an option to transfer an incoming call to my other pbx in case if no agents are available on
vicidial inbound campaign or a caller is waiting too long as all the agents are busy at that time.

Will be grateful fo any help.
Regards.

Please post your Asterisk CLI when getting inbound calls.

Thanks for your responce
It looks like there's no music on hold. At least i can swap "sip-silence.gsm" with my own file having a normal dialtone

[Nov 8 09:50:59] VERBOSE[11775] logger.c: [Nov 8 09:50:59] -- Executing [84530XXXX@trunkinbound:1] AGI("SIP/111-0005529f", "agi-DID_route.agi") in new stack
[Nov 8 09:50:59] VERBOSE[11775] logger.c: [Nov 8 09:50:59] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-DID_route.agi
[Nov 8 09:50:59] VERBOSE[11775] logger.c: [Nov 8 09:50:59] -- AGI Script Executing Application: (Monitor) Options: (wav|/var/spool/asterisk/monitor/MIX/20131108095059_845309030_784089202)
[Nov 8 09:50:59] VERBOSE[11775] logger.c: [Nov 8 09:50:59] -- AGI Script agi-DID_route.agi completed, returning 0
[Nov 8 09:50:59] VERBOSE[11775] logger.c: [Nov 8 09:50:59] -- Executing [99909*8***DID@default:1] Answer("SIP/111-0005529f", "") in new stack
[Nov 8 09:50:59] VERBOSE[11775] logger.c: [Nov 8 09:50:59] -- Executing [99909*8***DID@default:2] AGI("SIP/111-0005529f", "agi-VDAD_ALL_inbound.agi") in new stack
[Nov 8 09:50:59] VERBOSE[11775] logger.c: [Nov 8 09:50:59] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_inbound.agi
[Nov 8 09:51:00] VERBOSE[11775] logger.c: [Nov 8 09:51:00] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Nov 8 09:51:00] VERBOSE[11775] logger.c: [Nov 8 09:51:00] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Nov 8 09:51:01] WARNING[11775] res_musiconhold.c: Music on Hold class 'default' not found
[Nov 8 09:51:01] WARNING[11775] res_musiconhold.c: Music on Hold class 'default' not found
[Nov 8 09:51:04] VERBOSE[11775] logger.c: [Nov 8 09:51:04] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Nov 8 09:51:04] VERBOSE[11775] logger.c: [Nov 8 09:51:04] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Nov 8 09:51:05] VERBOSE[11775] logger.c: [Nov 8 09:51:05] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Nov 8 09:51:05] VERBOSE[11775] logger.c: [Nov 8 09:51:05] -- Playing 'generic_hold' (escape_digits=) (sample_offset 0)
[Nov 8 09:51:11] WARNING[11775] res_musiconhold.c: Music on Hold class 'default' not found
[Nov 8 09:51:11] WARNING[11775] res_musiconhold.c: Music on Hold class 'default' not found
[Nov 8 09:51:21] VERBOSE[11775] logger.c: [Nov 8 09:51:21] -- AGI Script agi-VDAD_ALL_inbound.agi completed, returning 0
[Nov 8 09:51:21] VERBOSE[11775] logger.c: [Nov 8 09:51:21] -- Executing [99909*8***DID@default:3] Hangup("SIP/111-0005529f", "") in new stack
[Nov 8 09:51:21] VERBOSE[11775] logger.c: [Nov 8 09:51:21] == Spawn extension (default, 99909*8***DID, 3) exited non-zero on 'SIP/111-0005529f'
[Nov 8 09:51:21] VERBOSE[11775] logger.c: [Nov 8 09:51:21] -- Executing [h@default:1] DeadAGI("SIP/111-0005529f", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Nov 8 09:51:21] VERBOSE[11775] logger.c: [Nov 8 09:51:21] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Nov 8 09:51:21] VERBOSE[11775] logger.c: [Nov 8 09:51:21] -- Executing [h@default:2] Dial("SIP/111-0005529f", "SIP/@111||tTo") in new stack
[Nov 8 09:51:21] VERBOSE[11775] logger.c: [Nov 8 09:51:21] -- Called @111
[Nov 8 09:51:21] VERBOSE[11775] logger.c: [Nov 8 09:51:21] == Spawn extension (default, h, 2) exited non-zero on 'SIP/111-0005529f'

Ok, I have managed to set up everything by myself, thanks anyway.
Regards

Glad to hear you got it all figured out.