Admin Password Issues - GoAutoDial CE 3.0

[ZeeTech]

Hi, after changing admin password I am not able to logi. I tried to reset the password from DB but still facing “Login Failed” error. Please help.

I tried following method to rest admin password.

mysql> update vicidial_users set pass="webadmin123" where user_id=3;
Query OK, 1 row affected (0.00 sec)
Rows matched: 1 Changed: 1 Warnings: 0
mysql> select user_id,user, pass, active from vicidial_users where user_id=3;
+---------+-------+-------------+--------+
| user_id | user | pass | active |
+---------+-------+-------------+--------+
| 3 | admin | webadmin123 | Y |
+---------+-------+-------------+--------+
1 row in set (0.00 sec)


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GoAutoDial CE 3.0
Asterisk 1.4.39.1-vici.go
Single server (15 agents)
no extra hardware.
no addons.

[ZeeTech]

figure it out; accidently user_level was set to 1 so i reverted it back to 9.

[williamconley]

Good post back. And good troubleshooting. Of course it happened because user level 1 cannot log in to the admin interface at all.