Problem with usergroup and live monitor

[NiXu]

Hi all,

I have a problem i create a user group with user acess level 8 the user can log , can create campaign etc.... everithing works fine but the live monitor not working everytime 0 agent online (on the superadmin it's work)

can you help me can i modify anithing on mysql to make it works ?

thank's

[NiXu]

256 views and no one ?

please

[williamconley]

1) Welcome to the Party!

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) Have you verified anything besides the access level being 8? What user group is the user in? What permissions does his user group have? If he has no permission to see the users presently online (based on their user groups/campaigns/etc)... then the Real Time Monitor won't show them.

[geoff3dmg]

Users need Agent API access for Listen links to work in the Realtime report.