vicidial.org

Hello everyone , I have a very troublesome problem!
my server and agent is this:
CPU: Intel (R) Xeon (R) CPU E3-1220 V2@3.10GHz 4 core
Memory : 8GB
Internet : Fiber 20MB
Seats : 20 people
vicidail: GoAutoDial CE 2.0 | Vicidial 2.2.1-237 Build 100510-2015 | Asterisk 1.4.27.1-1
dial method: RATIO
auto dial level: 2.4
Dial Plan :

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exten => _X., 1, AGI (agi :/ / 127.0.0.1:4577 / call_log)
exten => _X., 2, Dial ($ {SIPgoautodial} / $ {EXTEN},, tToM (connect))
exten => _X., 3, Hangup

Trunk:

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[goautodial]
disallow = all
allow = alaw
allow = ulaw
allow = g729
type = friend
accountcode = goautodial
host = XX.XX.XXX.xx
dtmfmode = rfc2833
context = trunkinbound
qualify = yes
insecure = very

Server Load :

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top - 11:35:33 up 6:04, 2 users, load average: 1.75, 1.91, 2.13
Tasks: 145 total, 1 running, 144 sleeping, 0 stopped, 0 zombie
Cpu (s): 18.4% us, 1.6% sy, 0.0% ni, 78.1% id, 1.5% wa, 0.0% hi, 0.3% si, 0.0% st
Mem: 8113176k total, 7873224k used, 239952k free, 29972k buffers
Swap: 1044216k total, 1772k used, 1042444k free, 2675988k cached

The problem is this , when automatic call , the state agent is , 10 agent is INCALL, 10 agent is READY, ring number is 30 , drop_call_seconds = 12S, no phone queue. However , there are a lot of DROP phone appears , "DROPPED PERCENT value" reports in real time has been increased. but just call through 1-2S,these calls will be vicidial server hung up, So I inquired vicidial_carrier_log table , DROP record numbers are ANSWER, vicidial_log table term_reason field result is "ABANDON or NONE",I inquired voip CDR , DROP numbers are switched , my VOIP line server is no error. I do not know what the problem is in place . DROP numbers also need to pay for the call , but the seat numbers are not receiving these calls . Urgent request to help me to solve this problem !
Please forgive me, my English is not very good, I do not know whether it is expressed clearly my problem .
Thank you !

1) Why do you have "williamconley" in your subject line? Ya lost me there entirely.

2) You are running a very old version of Vicidial (2.2.1). You should seriously consider upgrading to 2.7RC1 or 2.8.

3) Please be aware that Goautodial is merely an "installer" for Vicidial. Another installer (highly recommended) is Vicibox.com. If you upgrade your Goautodial, you will have a later version of Vicidial. If you reinstall with Vicibox.com instead, you will have The Latest Version of Vicidial and upgrading to any more recent version will always be possible. But you will lose the "pretty screen" of Goautodial. On the brighter side, all the buttons will work. LOL

4) To be clear: You are saying that you do not believe that DROP calls should be occurring because you have available agents? This sounds like it may have been an old bug likely fixed in a more recent version. Probably fixed in 2.4. But it's also possible that you have not posted your campaign settings enough to make a proper diagnosis. It may also be that the version you are using considered a "hang up before agent" to be a DROP and recorded it in the log improperly. In any case, I'd highly recommend an upgrade to avoid having to dig deep into the code to find your problem.