vicidial.org

I am using Goautodial 3.0 CE. I have some queries, Please clear my queries.

1. Preview leads info before the call (I want to know is it possible to preview leads info before the call dialed by the goautodial in predictive mode or during the dialing time. Because goautodial shows the info about the lead after the call is answered by the customer

2. View disposition history with notes on the lead screen before dial starts (Is it possible to view disposition history with notes on the lead screen before dial starts in the predictive mode ?)

3. Add notes to disposition (Is it possible to add notes while setting disposition, instead of selecting disposition notes can be added ?)

4. Limit time for disposition (Is it possible to limit the time for disposition so if agent does not select disposition then after specific time a default disposition select by goautodial and agent automatically comes to its page from disposition page).

5. any way to go into disposition automatically if client hangs up (I am facing a issue if the customer hangs up during the call then goautodial takes some time to goto disposition page. Is it possible to reduce this time ?)

I will be grateful to you all please answer these. So I can use Goautodial in more better way.

You can do all of these things in the most recent Vicidial svn/trunk codebase. A couple of them are not included in GoAutoDial unless you upgrade and use the Vicidial agent interface.