vicidial.org

Hi I have marketer who makes a manual dial. She calls the number three times, and dispositions it as a sale each time. So it shows as three sales, even though it is one. I have gone through and changed one of times to call back even though it changed all of them to this disposition because it is the same number. However it still shows three sales under her User Stats?

The stats look at the agent log.

Vicidial has multiple reports capable of checking this information from different viewpoints. Note that it IS possible to call the same number three times and make three sales. Thus vicidial allows this to occur.

If your goal is to check for sales for agents, you may wish to look at a different report that bases its statistics on the Lead data (ie: each LEAD may have only one Status) rather than the Agent Log (since each CALL has a Status there, instead of each Lead).

More to the point (from my experience) is that you should never have allowed agents to manual dial in the first place. This situation would not be in play, and agents would be less able to "game the system". In a professional environment you have agents with integrity AND your environment should be designed to make it virtually impossible for the agents to "play" even if they don't have an honest bone in their body. This way the dishonest agents can make YOU money just as much as the honest ones and you no longer have to make that judgement call. Just sayin'

alternately, of course, you could make "SALE" a DNC disposition and enforce DNC on manual dial calls. They'd never be able to call a SALE after the fact (from that campaign).

You know those are great points, and I have built out systems that do not allow manual dial. However the nature of this campaign, calls take numerous calls to complete. I guess we could use callback. People are lazy and say it's to many screens. LOL. Thanks William.