vicidial.org

Where is this option?

If you are asking how agents check voicemail, they dial 8500. It's in the Vicidial Manager's Manual. Note that their login password must be numeric (no alphabetical characters) so they can enter it on their phone to get into their VM.

If you are asking about configuration ... there are two basic ways to set them up: 1) in their "Admin->Phones" you can assign them a vm box number. 2) Create one in Admin->Voicemail (unrelated to their phone this way).

If you're asking something else ... I got no idea.

So as far as I can read, your supposed to be about to set "AGENTVMAIL" as the voicemailbox in agentdirect queue and it will go to that agents voicemail.

When I try I get this.

[Jul 11 14:12:46] WARNING[7174]: app_voicemail.c:4203 leave_voicemail: No entry in voicemail config file for 'AGENTVMAIL'
-- Executing [85026666666666AGENTVMAIL@default:3] Hangup("SIP/Bare_Telecom-0000086b", "") in new stack