Help with warm transfers
Posted: Mon Nov 03, 2014 10:00 amHi,
My Setup: Goautodial 3.0 with go admin GoAdmin 3.3-1393218000
Vicidial VERSION: 2.7-401a
BUILD: 130508-2256
Installed from goautodial 3.0 CD
Sangoma card for telephony.
(I know I need to upgrade to 3.3 completely but waiting for a system downtime for that)
Scenario: I have agents in two different ingroups doing different stuff for customers, but on the same campaign. Sometimes the agents need to do a warm transfer from one ingroup to another.
Problem: Transfer is not happening to ingroup: transfer is possible with agent direct transfers but am not able to do a warm transfer to the ingroup! The call does not get connected to the other ingroup, by selecting the other ingroup and pressing the local closer button on the transfer window. I dont want the agents to be able to choose an agent but be able to transfer to any available agent in the other ingroup.
thanks
My Setup: Goautodial 3.0 with go admin GoAdmin 3.3-1393218000
Vicidial VERSION: 2.7-401a
BUILD: 130508-2256
Installed from goautodial 3.0 CD
Sangoma card for telephony.
(I know I need to upgrade to 3.3 completely but waiting for a system downtime for that)
Scenario: I have agents in two different ingroups doing different stuff for customers, but on the same campaign. Sometimes the agents need to do a warm transfer from one ingroup to another.
Problem: Transfer is not happening to ingroup: transfer is possible with agent direct transfers but am not able to do a warm transfer to the ingroup! The call does not get connected to the other ingroup, by selecting the other ingroup and pressing the local closer button on the transfer window. I dont want the agents to be able to choose an agent but be able to transfer to any available agent in the other ingroup.
thanks