vicidial.org

Posted: **Tue Jan 06, 2015 2:53 pm**

Is there a possibility for an agent to be on different campaigns at the same time and receive calls from both campaigns?
I am running two campaigns and they both have different scripts. If I have not had the scripts I could just combine them to same campaign. But since the scripts need to pop based on the campaign I believe I am looking for a way for agents to be on multiple campaigns at the same time so different scripts (belonging to the campaign) can pop in front of agent.
I am using
VERSION: 2.9-441a
BUILD: 140612-1628
© 2014 ViciDial Group

Thanks

Posted: **Thu Jan 08, 2015 1:54 pm**

anyone with a suggestion?
thanks

Posted: **Thu Jan 08, 2015 2:47 pm**

No, an agent can't be in two different campaigns at the same time. But did you know you can use list-overrides to pop up different scripts per list within the same campaign?

Posted: **Fri Jan 09, 2015 2:42 pm**

Hi thanks for the response. No I did not know that. I will look into it. I have the new managers manual. I will try to find that info in it.
Thanks for heads up!

vicidial.org

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can an agent be logged on to multiple campaigns

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