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transferred call talk time.
Posted:
Tue Feb 17, 2015 7:09 amby wonderwall
I am facing an issue that when an agent transfer the call to a supervisor the talk time of that agent keeps increasing even though the call is with the SUP. this is faced in an inbound situation. i googled but could not find anything. tried the Manual but could not find anything there as well. any help would be appreciated.
Re: transferred call talk time.
Posted:
Tue Feb 17, 2015 9:13 amby mflorell
Upgrade to the most recent vicidial svn/trunk. We fixed several logging bugs in the last 8 months.
Re: transferred call talk time.
Posted:
Fri Mar 06, 2015 4:41 amby wonderwall
hi Mark,
Someone told me that if you improperly transfer the call then the talk time will be included in Agents report but if you do it properly then it will not? Is it true? Because i can not update the vicidial svn at the moment.