Logs

[wonderwall]

Dear all,

Is there any guide on type of asterisk/vicidial logs, which logs to read for an issue and how to read them? I am facing an issue of that a few(less than 1%) sometimes drops and when i see the CDRs it says the call was landed on the agent. when i see the state of the agent from User stats, the Agent was in "PAUSE" state at that time.

[williamconley]

Logs are in /var/log/astguiclient and /var/log/asterisk plus all the tables which end with "_log".

Do not allow your agents to pause from the agent screen. They should only be allowed to pause from the dispo screen. This way they do not have calls generated for them or have occasional collisions such as these.

A bit of training ...

[mflorell]

There is are also a campaign option to allow an agent to click on a Pause After Next Call while they are on a call, and a campaign option to Pause After Every Call automatically.

[wonderwall]

Logs are in /var/log/astguiclient and /var/log/asterisk plus all the tables which end with "_log".

Do not allow your agents to pause from the agent screen. They should only be allowed to pause from the dispo screen. This way they do not have calls generated for them or have occasional collisions such as these.

A bit of training ...

Hey, WFM suggested to remove the pause button from Agents Interaction page. what do you suggest?