vicidial.org

Hello,

I have a problem with Press-1 Camp

after running this type of camp in goautodial don't check any agent online or not and just start autodial.
this way, after customer, press-1 no agent to handle this and calls hang up.

now I'm looking for, how can use outbound camp and after that customer go to IVR then Press-1 and going to IN-Group with Agents.

Hello Guys,

i found a solution for that.

1) Create a "IN-Group" with select all Agents and music holds
2) Create a "IVR Call Menu" and set menu to "IN-Group"
3) Create a Broadcast Camp with option "Call Menu" and set "IVR Call Menu"

now customer ring - customer pickup and say hello, AMD pass and play greeting message === OK

when customer press 1 or any key , call hangup .


after see error you may need to know my IVR Call Menu ID is "1011"


now this is the error

Code: Select all

[Jun 10 13:44:18]     -- Playing 'go_Greeting' (escape_digits=1238) (sample_offset 0)
[Jun 10 13:44:20] DTMF[9443]: channel.c:4151 __ast_read: DTMF begin '1' received on SIP/outbound-00000031
[Jun 10 13:44:20] DTMF[9443]: channel.c:4155 __ast_read: DTMF begin ignored '1' on SIP/outbound-00000031
[Jun 10 13:44:20] DTMF[9443]: channel.c:4066 __ast_read: DTMF end '1' received on SIP/outbound-00000031, duration 140 ms
[Jun 10 13:44:20] DTMF[9443]: channel.c:4135 __ast_read: DTMF end passthrough '1' on SIP/outbound-00000031
[Jun 10 13:44:20]     -- <SIP/outbound-00000031>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Jun 10 13:44:20] WARNING[9443]: pbx.c:5363 __ast_pbx_run: Channel 'SIP/outbound-00000031'

sent into invalid extension 's' in context '1011', but no invalid handler

[Jun 10 13:44:21]   == Manager 'sendcron' logged on from 127.0.0.1