vicidial.org

Hi every body.
on first , Sorry for my bad english.
This my first Post on this Forum.

actualy i use vicidial for my call center we have many trunk sip end allias number.
We have a trunk sip for receive call in DID and to call menu. I want when the client call an allias number (redirected to my trunk by the provider) and when after the choice, the call was redirected to agent; i want the agent can see the number was composed by the client.

for exemple
1) client call +331.11.11.11 ---> trunk provider +331.11.11.11 ---> DID 331.11.11.11.11 ---> call menu A ---> Agent see number composed 331.11.11.11

2) client call +332.22.22.22 ---> trunk provider +331.11.11.11 ---> DID 331.11.11.11.11 ---> call menu A ---> Agent see number composed 332.22.22.22

or
client call +332.22.22.22 ---> trunk provider +331.11.11.11 ---> DID 332.22.22.22.22 ---> call menu A ---> Agent see number composed 332.22.22.22

Sorry if this isn't clear i think i can to be more clear by your questions.

my config : Vicidial 2.9.441a
Astersik 1.8.23.0-1
Centos 5.11

sorry again for my bad english. and thank you four your help.

Hello,

If I understand you correctly, you want your agent to know which trunk the sip came from. If so, use ingroup with the trunk sip name.



Rogger Faioli
VICIdialBrasil

Hello, Thank you for your help !

actually i have already one DID with the provider TRUNK number and is attached whith one INGROUP.
I took many ALLIAS NUMBER redirected to my TRUNK whith number presentation ( by the provider ).
When i created a new DID with one of ALLIAS NUMBER and when i called ALLIAS NUMBER, Vicidial reacts like i called the TRUNK number.

I hope is it clear for you. than you for your help.

Hello,

Your VoIP provider must send the number of each alias in the connection process, so you can have a DID for each alias and an ingroup, causing your agent to see which alias the connection came from.

If you can share your configuration and asterisk logs I try to help you.

Good luck