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a noise appears on the phone when the agent is talking. The Vicidial VERSION: 2.14-685a. Your support please

Have you tried with another headset?

llombardi wrote:a noise appears on the phone when the agent is talking. The Vicidial VERSION: 2.14-685a. Your support please

1) Welcome to the Party!

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method (7.X.X?) and vicidial version with build (VERSION: 2.X-XXXx ... BUILD: #####-####).

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "manual/from scratch" you must post your operating system with version (and the .iso version from which you installed your original operating system) plus a link to the installation instructions you used. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) Noise as in their voice is being distorted? Do they hear music? Or static?

4) Only when the agent is talking? Or when others talk as well? Or all the time (as in one the phone and not only when talking)?

5) During busy times, or certain times, or randomly, or all the time?

6) All agents or some agents? Are they all using the same hardware for their headset? Do they all have the same sound card in their workstations?

7) Do the agents use analog headsets/microphones or USB?