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Goautodial 2.1 support calls but does not pass the call to a

http://forum.eflo.net/VICIDIALforum/viewtopic.php?f=7&t=39052

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Goautodial 2.1 support calls but does not pass the call to a

PostPosted: Fri Jan 18, 2019 3:33 pm
by elmaspoderoso2000
estoy entrando en el mundo de Los Call center pero siempre que hago un dailer siempre tengo el problema que le pongo el listado, agrego la cuenta sip de mi proveedor (Voipberry), y agrego el code G729 y para mi es todo para logearme y hacer llamadas en automatico pero las llamadas salen y llegan a su destino pero no llegan a los agentes alguna ayuda por favor este es mi whatsapp 809-691-3913

no se escucha el tan tan cuando la llamada le va a entrar a los agentes

los puertos 5060 estan abiertos y del 10.000 a 65.000 estan abiertos tambien tengo salgo si marco por el xlite las llamadas salen pero por el Goautodial no salen entonces me gustaria saber que estoy haciendo mal gracias....

I am entering the world of The Call Center but whenever I make a dailer I always have the problem that I put the list, add the account sip of my provider (Voipberry), and add the code G729 and for me it is all to logearme and make calls in automatic but calls leave and arrive at their destination but do not reach the agents any help please this is my whatsapp 809-691-3913

you do not hear the tan so when the call is going to enter the agents

ports 5060 are open and from 10,000 to 65,000 are open also I have exit if I mark by the xlite the calls leave but by the Goautodial do not leave then I would like to know that I am doing wrong thanks ....

CLI....
Code: Select all
[Jan 18 15:10:44]     -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jan 18 15:10:44]     -- Executing [915308988444@default:2] Dial("Local/915308988444@default-4fc5,2", "SIP/15308988444@sgv||tTo") in new stack
[Jan 18 15:10:44]     -- Called 15308988444@sgv
[Jan 18 15:10:44]   == Parsing '/etc/asterisk/manager.conf': [Jan 18 15:10:44] Found
[Jan 18 15:10:44]   == Manager 'sendcron' logged on from 127.0.0.1
[Jan 18 15:10:44]     -- Executing [919495864307@default:1] AGI("Local/919495864307@default-d20d,2", "agi://127.0.0.1:4577/call_log") in new stack
[Jan 18 15:10:44]     -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jan 18 15:10:44]     -- Executing [919495864307@default:2] Dial("Local/919495864307@default-d20d,2", "SIP/19495864307@sgv||tTo") in new stack
[Jan 18 15:10:44]     -- Called 19495864307@sgv
[Jan 18 15:10:44]   == Manager 'sendcron' logged off from 127.0.0.1
[Jan 18 15:10:44]   == Parsing '/etc/asterisk/manager.conf': [Jan 18 15:10:44] Found
[Jan 18 15:10:44]   == Manager 'sendcron' logged on from 127.0.0.1
[Jan 18 15:10:44]     -- Executing [918053863537@default:1] AGI("Local/918053863537@default-a28a,2", "agi://127.0.0.1:4577/call_log") in new stack
[Jan 18 15:10:44]     -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jan 18 15:10:44]     -- Executing [918053863537@default:2] Dial("Local/918053863537@default-a28a,2", "SIP/18053863537@sgv||tTo") in new stack
[Jan 18 15:10:44]     -- Called 18053863537@sgv
[Jan 18 15:10:44]   == Parsing '/etc/asterisk/manager.conf': [Jan 18 15:10:44] Found
[Jan 18 15:10:44]   == Manager 'sendcron' logged on from 127.0.0.1
[Jan 18 15:10:44]     -- Executing [917143744165@default:1] AGI("Local/917143744165@default-a5be,2", "agi://127.0.0.1:4577/call_log") in new stack
[Jan 18 15:10:44]     -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jan 18 15:10:44]     -- Executing [917143744165@default:2] Dial("Local/917143744165@default-a5be,2", "SIP/17143744165@sgv||tTo") in new stack
[Jan 18 15:10:44]     -- Called 17143744165@sgv
[Jan 18 15:10:45]     -- SIP/sgv-0000008c is making progress passing it to Local/918586633954@default-554a,2
[Jan 18 15:10:45]     -- SIP/sgv-00000088 is making progress passing it to Local/917143423805@default-4395,2
[Jan 18 15:10:45]     -- SIP/sgv-00000087 is making progress passing it to Local/916503470886@default-e90d,2
[Jan 18 15:10:45]   == Parsing '/etc/asterisk/manager.conf': [Jan 18 15:10:45] Found
[Jan 18 15:10:45]   == Manager 'sendcron' logged on from 127.0.0.1
[Jan 18 15:10:45]     -- Executing [913238761726@default:1] AGI("Local/913238761726@default-5dc7,2", "agi://127.0.0.1:4577/call_log") in new stack
[Jan 18 15:10:45]     -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jan 18 15:10:45]     -- Executing [913238761726@default:2] Dial("Local/913238761726@default-5dc7,2", "SIP/13238761726@sgv||tTo") in new stack
[Jan 18 15:10:45]     -- Called 13238761726@sgv
[Jan 18 15:10:45]     -- SIP/sgv-0000008f is making progress passing it to Local/919515387977@default-2721,2
[Jan 18 15:10:45]     -- SIP/sgv-0000008a is making progress passing it to Local/917143252128@default-930a,2
[Jan 18 15:10:45]     -- SIP/sgv-0000008d is making progress passing it to Local/919497703042@default-0ba5,2
[Jan 18 15:10:45]     -- SIP/sgv-00000093 is making progress passing it to Local/917148270022@default-ff8b,2
[Jan 18 15:10:45]     -- SIP/sgv-0000008b is ringing
[Jan 18 15:10:46]     -- SIP/sgv-0000008e is making progress passing it to Local/919496327792@default-8faa,2
[Jan 18 15:10:46]     -- SIP/sgv-00000092 is making progress passing it to Local/919498544655@default-2791,2
[Jan 18 15:10:46]     -- SIP/sgv-00000097 is making progress passing it to Local/913102103448@default-fc5b,2
[Jan 18 15:10:46]     -- SIP/sgv-00000098 is making progress passing it to Local/916612987865@default-106c,2
[Jan 18 15:10:47]     -- SIP/sgv-0000008a answered Local/917143252128@default-930a,2
[Jan 18 15:10:47]        > Channel Local/917143252128@default-930a,1 was answered.
[Jan 18 15:10:47]     -- Executing [8368@default:1] Playback("Local/917143252128@default-930a,1", "sip-silence") in new stack
[Jan 18 15:10:47]     -- <Local/917143252128@default-930a,1> Playing 'sip-silence' (language 'en')
[Jan 18 15:10:47] WARNING[16447]: file.c:1297 waitstream_core: Unexpected control subclass '-1'
[Jan 18 15:10:47]     -- Executing [8368@default:2] AGI("Local/917143252128@default-930a,1", "agi://127.0.0.1:4577/call_log") in new stack
[Jan 18 15:10:47]     -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jan 18 15:10:47]     -- Executing [8368@default:3] AGI("Local/917143252128@default-930a,1", "agi-VDAD_ALL_outbound.agi|NORMAL-----LB") in new stack
[Jan 18 15:10:47]     -- SIP/sgv-00000096 answered Local/913105564386@default-3ed0,2
[Jan 18 15:10:47]        > Channel Local/913105564386@default-3ed0,1 was answered.
[Jan 18 15:10:47]     -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Jan 18 15:10:47]     -- Executing [8368@default:1] Playback("Local/913105564386@default-3ed0,1", "sip-silence") in new stack
[Jan 18 15:10:47]     -- <Local/913105564386@default-3ed0,1> Playing 'sip-silence' (language 'en')
[Jan 18 15:10:47] WARNING[16450]: file.c:1297 waitstream_core: Unexpected control subclass '-1'
[Jan 18 15:10:47]     -- Executing [8368@default:2] AGI("Local/913105564386@default-3ed0,1", "agi://127.0.0.1:4577/call_log") in new stack
[Jan 18 15:10:47]     -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jan 18 15:10:47]     -- Executing [8368@default:3] AGI("Local/913105564386@default-3ed0,1", "agi-VDAD_ALL_outbound.agi|NORMAL-----LB") in new stack
[Jan 18 15:10:47]     -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Jan 18 15:10:47]     -- SIP/sgv-00000095 is making progress passing it to Local/919092322506@default-69ba,2
[Jan 18 15:10:47]     -- SIP/sgv-00000094 is making progress passing it to Local/915597932668@default-793b,2
[Jan 18 15:10:47]     -- SIP/sgv-0000008c answered Local/918586633954@default-554a,2
[Jan 18 15:10:47]        > Channel Local/918586633954@default-554a,1 was answered.
[Jan 18 15:10:47]     -- Executing [8368@default:1] Playback("Local/918586633954@default-554a,1", "sip-silence") in new stack
[Jan 18 15:10:47]     -- <Local/918586633954@default-554a,1> Playing 'sip-silence' (language 'en')
[Jan 18 15:10:47] WARNING[16458]: file.c:1297 waitstream_core: Unexpected control subclass '-1'
[Jan 18 15:10:47]     -- Executing [8368@default:2] AGI("Local/918586633954@default-554a,1", "agi://127.0.0.1:4577/call_log") in new stack
[Jan 18 15:10:47]     -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jan 18 15:10:47]     -- Executing [8368@default:3] AGI("Local/918586633954@default-554a,1", "agi-VDAD_ALL_outbound.agi|NORMAL-----LB") in new stack
[Jan 18 15:10:48]     -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Jan 18 15:10:48]     -- SIP/sgv-0000009a is ringing
[Jan 18 15:10:48]     -- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Jan 18 15:10:48]     -- Executing [8368@default:4] AGI("Local/917143252128@default-930a,1", "agi-VDAD_ALL_outbound.agi|NORMAL-----LB") in new stack
[Jan 18 15:10:48]     -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Jan 18 15:10:48]     -- SIP/sgv-0000008f answered Local/919515387977@default-2721,2
[Jan 18 15:10:48]        > Channel Local/919515387977@default-2721,1 was answered.
[Jan 18 15:10:48]     -- Executing [8368@default:1] Playback("Local/919515387977@default-2721,1", "sip-silence") in new stack
[Jan 18 15:10:48]     -- <Local/919515387977@default-2721,1> Playing 'sip-silence' (language 'en')
[Jan 18 15:10:48] WARNING[16467]: file.c:1297 waitstream_core: Unexpected control subclass '-1'
[Jan 18 15:10:48]     -- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Jan 18 15:10:48]     -- Executing [8368@default:4] AGI("Local/913105564386@default-3ed0,1", "agi-VDAD_ALL_outbound.agi|NORMAL-----LB") in new stack
[Jan 18 15:10:48]     -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Jan 18 15:10:48]     -- Executing [8368@default:2] AGI("Local/919515387977@default-2721,1", "agi://127.0.0.1:4577/call_log") in new stack
[Jan 18 15:10:48]     -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jan 18 15:10:48]     -- Executing [8368@default:3] AGI("Local/919515387977@default-2721,1", "agi-VDAD_ALL_outbound.agi|NORMAL-----LB") in new stack
[Jan 18 15:10:48]     -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Jan 18 15:10:49]     -- SIP/sgv-00000090 is making progress passing it to Local/919096798639@default-155f,2
[Jan 18 15:10:49]     -- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Jan 18 15:10:49]     -- Executing [8368@default:4] AGI("Local/918586633954@default-554a,1", "agi-VDAD_ALL_outbound.agi|NORMAL-----LB") in new stack
[Jan 18 15:10:49]     -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Jan 18 15:10:49]     -- SIP/sgv-00000091 is making progress passing it to Local/919517513838@default-c262,2
[Jan 18 15:10:49]     -- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Jan 18 15:10:49]     -- Executing [8368@default:5] Hangup("Local/917143252128@default-930a,1", "") in new stack
[Jan 18 15:10:49]   == Spawn extension (default, 8368, 5) exited non-zero on 'Local/917143252128@default-930a,1'
[Jan 18 15:10:49]     -- Executing [h@default:1] DeadAGI("Local/917143252128@default-930a,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Jan 18 15:10:49]     -- SIP/sgv-00000099 is making progress passing it to Local/918582710677@default-80fb,2
[Jan 18 15:10:49]   == Manager 'sendcron' logged off from 127.0.0.1
[Jan 18 15:10:49]   == Manager 'sendcron' logged off from 127.0.0.1
[Jan 18 15:10:49]     -- SIP/sgv-00000090 answered Local/919096798639@default-155f,2
[Jan 18 15:10:49]        > Channel Local/919096798639@default-155f,1 was answered.
[Jan 18 15:10:49]     -- Executing [8368@default:1] Playback("Local/919096798639@default-155f,1", "sip-silence") in new stack
[Jan 18 15:10:49]     -- <Local/919096798639@default-155f,1> Playing 'sip-silence' (language 'en')
[Jan 18 15:10:49] WARNING[16481]: file.c:1297 waitstream_core: Unexpected control subclass '-1'
[Jan 18 15:10:49]     -- Executing [8368@default:2] AGI("Local/919096798639@default-155f,1", "agi://127.0.0.1:4577/call_log") in new stack
[Jan 18 15:10:49]     -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jan 18 15:10:49]     -- Executing [8368@default:3] AGI("Local/919096798639@default-155f,1", "agi-VDAD_ALL_outbound.agi|NORMAL-----LB") in new stack
[Jan 18 15:10:49]     -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Jan 18 15:10:50]     -- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Jan 18 15:10:50]     -- Executing [8368@default:5] Hangup("Local/913105564386@default-3ed0,1", "") in new stack
[Jan 18 15:10:50]   == Spawn extension (default, 8368, 5) exited non-zero on 'Local/913105564386@default-3ed0,1'
[Jan 18 15:10:50]     -- Executing [h@default:1] DeadAGI("Local/913105564386@default-3ed0,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Jan 18 15:10:50]     -- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Jan 18 15:10:50]     -- Executing [8368@default:5] Hangup("Local/918586633954@default-554a,1", "") in new stack
[Jan 18 15:10:50]   == Spawn extension (default, 8368, 5) exited non-zero on 'Local/918586633954@default-554a,1'
[Jan 18 15:10:50]     -- Executing [h@default:1] DeadAGI("Local/918586633954@default-554a,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Jan 18 15:10:50]     -- SIP/sgv-0000009e is making progress passing it to Local/913238761726@default-5dc7,2
[Jan 18 15:10:50]     -- SIP/sgv-0000009b is making progress passing it to Local/919495864307@default-d20d,2
[Jan 18 15:10:50]   == Manager 'sendcron' logged off from 127.0.0.1
[Jan 18 15:10:50]     -- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Jan 18 15:10:50]     -- Executing [8368@default:4] AGI("Local/919515387977@default-2721,1", "agi-VDAD_ALL_outbound.agi|NORMAL-----LB") in new stack
[Jan 18 15:10:50]     -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Jan 18 15:10:50]     -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0
[Jan 18 15:10:50]     -- Executing [h@default:1] DeadAGI("Local/917143252128@default-930a,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----9-----3") in new stack
[Jan 18 15:10:50]     -- SIP/sgv-00000095 answered Local/919092322506@default-69ba,2
[Jan 18 15:10:50]        > Channel Local/919092322506@default-69ba,1 was answered.
[Jan 18 15:10:50]     -- Executing [8368@default:1] Playback("Local/919092322506@default-69ba,1", "sip-silence") in new stack
[Jan 18 15:10:50]     -- <Local/919092322506@default-69ba,1> Playing 'sip-silence' (language 'en')
[Jan 18 15:10:50] WARNING[16491]: file.c:1297 waitstream_core: Unexpected control subclass '-1'
[Jan 18 15:10:50]     -- Executing [8368@default:2] AGI("Local/919092322506@default-69ba,1", "agi://127.0.0.1:4577/call_log") in new stack
[Jan 18 15:10:50]     -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jan 18 15:10:50]     -- Executing [8368@default:3] AGI("Local/919092322506@default-69ba,1", "agi-VDAD_ALL_outbound.agi|NORMAL-----LB") in new stack
[Jan 18 15:10:50]     -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Jan 18 15:10:51]     -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0
[Jan 18 15:10:51]     -- Executing [h@default:1] DeadAGI("Local/913105564386@default-3ed0,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----8-----4") in new stack
[Jan 18 15:10:51]     -- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Jan 18 15:10:51]     -- Executing [8368@default:4] AGI("Local/919096798639@default-155f,1", "agi-VDAD_ALL_outbound.agi|NORMAL-----LB") in new stack
[Jan 18 15:10:51]     -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Jan 18 15:10:51]     -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0
[Jan 18 15:10:51]     -- Executing [h@default:1] DeadAGI("Local/918586633954@default-554a,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----10-----4") in new stack
[Jan 18 15:10:51]   == Manager 'sendcron' logged off from 127.0.0.1
[Jan 18 15:10:51]     -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----9-----3 completed, returning 0
[Jan 18 15:10:51]   == Spawn extension (default, 917143252128, 2) exited non-zero on 'Local/917143252128@default-930a,2'
[Jan 18 15:10:51]     -- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Jan 18 15:10:51]     -- Executing [8368@default:5] Hangup("Local/919515387977@default-2721,1", "") in new stack
[Jan 18 15:10:51]   == Spawn extension (default, 8368, 5) exited non-zero on 'Local/919515387977@default-2721,1'
[Jan 18 15:10:51]     -- Executing [h@default:1] DeadAGI("Local/919515387977@default-2721,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Jan 18 15:10:52]   == Manager 'sendcron' logged off from 127.0.0.1
[Jan 18 15:10:52]     -- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Jan 18 15:10:52]     -- Executing [8368@default:4] AGI("Local/919092322506@default-69ba,1", "agi-VDAD_ALL_outbound.agi|NORMAL-----LB") in new stack
[Jan 18 15:10:52]     -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Jan 18 15:10:52]     -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----8-----4 completed, returning 0
[Jan 18 15:10:52]   == Spawn extension (default, 913105564386, 2) exited non-zero on 'Local/913105564386@default-3ed0,2'
[Jan 18 15:10:52]     -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----10-----4 completed, returning 0
[Jan 18 15:10:52]   == Spawn extension (default, 918586633954, 2) exited non-zero on 'Local/918586633954@default-554a,2'
[Jan 18 15:10:52]     -- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Jan 18 15:10:52]     -- Executing [8368@default:5] Hangup("Local/919096798639@default-155f,1", "") in new stack
[Jan 18 15:10:52]   == Spawn extension (default, 8368, 5) exited non-zero on 'Local/919096798639@default-155f,1'
[Jan 18 15:10:52]     -- Executing [h@default:1] DeadAGI("Local/919096798639@default-155f,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Jan 18 15:10:52]   == Manager 'sendcron' logged off from 127.0.0.1
[Jan 18 15:10:52]     -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0
[Jan 18 15:10:52]     -- Executing [h@default:1] DeadAGI("Local/919515387977@default-2721,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----10-----4") in new stack

Re: Goautodial 2.1 support calls but does not pass the call

PostPosted: Fri Jan 18, 2019 3:48 pm
by williamconley
1) Welcome to the Party! 8-)

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method (7.X.X?) and vicidial version with build (VERSION: 2.X-XXXx ... BUILD: #####-####).

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "manual/from scratch" you must post your operating system with version (and the .iso version from which you installed your original operating system) plus a link to the installation instructions you used. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) Vicidial is best used when installed with Vicibox.com's installer. There is a PDF on Vicibox.com to get installation completed. After installation, use the Vicidial Manager's Manual (available Free at EFLO.net). If you start at page one of the Vicidial Manager's Manual and DO NOT skip any pages, you will have a fully-functional system when you finish. Without spending any money.

4) If agents log in and do not hear "you are the only person in this conference" when they answer their phone (which should ring during login), stop there. Your system is not yet ready to make actual phone calls. Possibly a firewall issue, but definitely not something you ignore. Are the agents in the same location as the server?
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