Survey IVR script issue
Posted: Sun Feb 10, 2008 4:29 pm
Hi
I have installed and configured vicidial correctly.
I can dial out manually and using the auto dial correctly.
The only problem i have is when people the survey and it says press 1.
When pressing 1 or 2 , 3 ,8 nothing happens.
It looks like a dtmf issue, and i know that the dtmf is working when calling a bank for example.
i have looked at the " agi-VDADtransferSURVEY.agi" , but i could not figure out the problem.
Does any body have this problem?
By the way i am using vicidial "VERSION: 2.0.3 "
The dtmf patch was already applied as suggested in the other topics and it did not fixed the problem.
Thanks
I have installed and configured vicidial correctly.
I can dial out manually and using the auto dial correctly.
The only problem i have is when people the survey and it says press 1.
When pressing 1 or 2 , 3 ,8 nothing happens.
It looks like a dtmf issue, and i know that the dtmf is working when calling a bank for example.
i have looked at the " agi-VDADtransferSURVEY.agi" , but i could not figure out the problem.
Does any body have this problem?
By the way i am using vicidial "VERSION: 2.0.3 "
The dtmf patch was already applied as suggested in the other topics and it did not fixed the problem.
Thanks