vicidial.org

i tested to use LOCAL CLOSER transfer incoming call to my other local in-group, but failed.

i used a phone to dial 602 and then agent 6651 accepted it ,the following is the agent 6651 status:

STATUS: Incoming: (605)- Group- primary support line Fronter: support agent1 - 6651

agent1 6651 clicked the TRANSFER-CONF button and selected the salesline -group ,then
clicked the LOCAL CLOSER button. several seconds later, but the agent in salesline group couldn't accept the call .

here is the log as follows:

-- Executing AGI("SIP/mx8-in-0921f348", "agi-VDAD_ALL_inbound.agi|CIDLOOKUPRC-----LB-----SUPPORTLINE-----1171-----Closer-----park----------118-----9-----TEST_IN") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_inbound.agi
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing Goto("Local/192*168*001*100*78600051@default-b363,2", "default|78600051|1") in new stack
-- Goto (default,78600051,1)
-- Executing MeetMe("Local/192*168*001*100*78600051@default-b363,2", "8600051|q") in new stack
> Channel Local/192*168*001*100*78600051@default-b363,1 was answered.
== Starting Local/192*168*001*100*78600051@default-b363,1 at default,8304,1 failed so falling back to exten 's'
== Starting Local/192*168*001*100*78600051@default-b363,1 at default,s,1 still failed so falling back to context 'default'
-- Sent into invalid extension 's' in context 'default' on Local/192*168*001*100*78600051@default-b363,1
-- Executing Playback("Local/192*168*001*100*78600051@default-b363,1", "invalid") in new stack
-- Playing 'invalid' (language 'en')
Feb 21 04:33:18 WARNING[16322]: file.c:1045 ast_waitstream: Unexpected control subclass '-1'
-- AGI Script agi-VDAD_ALL_inbound.agi completed, returning 0
-- Executing Goto("SIP/mx8-in-0921f348", "default|8600051|1") in new stack
-- Goto (default,8600051,1)
-- Executing MeetMe("SIP/mx8-in-0921f348", "8600051|F") in new stack
== Manager 'sendcron' logged off from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Spawn extension (default, 990009*SALESLINE**62**605*6651*, 0) exited non-zero on 'SIP/mx8-in-0921f348'
-- Executing Answer("SIP/mx8-in-0921f348", "") in new stack
-- Executing AGI("SIP/mx8-in-0921f348", "agi-VDAD_ALL_inbound.agi|CLOSER-----LB-----SALESLINE-----1170-----Closer-----park----------117-----9-----TEST_IN") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_inbound.agi
== Manager 'sendcron' logged off from 127.0.0.1
-- Started music on hold, class 'default', on channel 'SIP/mx8-in-0921f348'
-- Stopped music on hold on SIP/mx8-in-0921f348
-- Timeout on Local/192*168*001*100*78600051@default-b363,1
== CDR updated on Local/192*168*001*100*78600051@default-b363,1
-- Executing Goto("Local/192*168*001*100*78600051@default-b363,1", "#|1") in new stack


i added or modified some dialplans as follows in extension.conf

exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses ... EBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME}))


exten => 1170,1,Ringing ;call ringing
exten => 1170,2,Wait(1) ; Wait 1 second for CID delivery from pri
exten => 1170,3,Answer;
exten => 1170,4,SayDigits(${CALLERID(num)})
exten => 1170,5,AGI(agi-VDAD_ALL_inbound.agi,CIDLOOKUPRC-----LB-----SALESLINE-----1170-----Closer-----park----------117-----9-----TEST_IN)
exten => 1170,6,Hangup

;for in-group support line test
exten => 1171,1,Ringing ;call ringing
exten => 1171,2,Wait(1) ; Wait 1 second for CID delivery from pri
exten => 1171,3,Answer;
exten => 1171,4,SayDigits(${CALLERID(num)})
exten => 1171,5,AGI(agi-VDAD_ALL_inbound.agi,CIDLOOKUPRC-----LB-----SUPPORTLINE-----1171-----Closer-----park----------118-----9-----TEST_IN)
exten => 1171,6,Hangup

exten => 1172,1,Ringing ;call ringing
exten => 1172,2,Wait(1) ; Wait 1 second for CID delivery from pri
exten => 1172,3,Answer;
exten => 1172,4,SayDigits(${CALLERID(num)})
exten => 1172,5,AGI(agi-VDAD_ALL_inbound.agi,CIDLOOKUPRC-----LB-----OTHERLINE-----1172-----Closer-----park----------119-----9-----TEST_IN)
exten => 1172,6,Hangup

exten => _192*168*001*100*8600XXX,1,Goto(default,${EXTEN:16},1)
exten => _192*168*001*100*8600XXX*.,1,Goto(default,${EXTEN:16},1)
exten => _192*168*001*100*78600XXX,1,Goto(default,${EXTEN:16},1)
exten => _192*168*001*100*78600XXX*.,1,Goto(default,${EXTEN:16},1)
exten => _8600XXX*.,1,AGI(agi-VDADfixCXFER.agi)
exten => _78600XXX*.,1,AGI(agi-VDADfixCXFER.agi)


exten => _90009.,1,Answer ; Answer the line
;exten => _90009.,2,AGI(agi-VDADcloser.agi,${EXTEN}-----START)
exten => _90009.,2,AGI(agi-VDAD_ALL_inbound.agi,CLOSER-----LB-----SALESLINE-----1170-----Closer-----park----------117-----9-----TEST_IN)
exten => _90009.,3,Hangup

exten => _990009.,1,Answer ; Answer the line
exten => _990009.,2,AGI(agi-VDAD_ALL_inbound.agi,CLOSER-----LB-----SALESLINE-----1170-----Closer-----park----------117-----9-----TEST_IN)
;exten => _990009.,2,AGI(agi-VDADcloser.agi,${EXTEN}-----START)
exten => _990009.,3,Hangup



what's the problem? any idea? thank you!

You are going to need to turn on server AGI output to BOTH and then post some output from the agiout.2008/02-XX file for the 990009. running of the inbound AGI script.

mflorell,thank you!

the LOCAL USER transfer's problem has been solved. beacuse of my uncarefully upgrade operation from 2.0.3 to 2.0.4, there are some dialplan's loss in the extension.conf.

for instance, i can't find
exten => 8304,1,Answer
exten => 8304,2,Playback(ding)
exten => 8304,3,Hangup
after upgrade.

after adding the above dialplan , then agent's transfer works well!