vicidial.org

hi,

How to implement the APP that playing agentID to customer?

i want to implement the application that playing a voice message about agent id to the customer as soon as the call connection between the agent and customer established, but i don't know how to implement it.

to describe my needs in detail, so i give an example for you, now the VICIDIALNOW has 3 agents all in an inbound-group named SupportLine,
the agents' names are bob, alice and john, bob's agent number is 3001,alice's agent number is 3002, and john's agent number is 3003.
then a customer named sherry calls the SupportLine for support service,quickly,the VICIDIALNOW system assigns the agent bob to answer the customer sherry , and the key point is how to play a voice message "agent 3001 serves for you" as soon as the call connection between the agent and customer established.
do i need to add or modify some agi scripts by myself? if need, and how to implement it?
i will appreciate your help if you give me some tips or examples.

Hi

is that calls coming in or dialing out

ram

that call is coming in. ram,thak you!

This would require some custom coding as well as making a recording for each agent. The AGI script that you would need to alter is the agi-VDAD_ALL_inbound.agi script.

i get it, thank you, mflorell.
i've altered the agi-VDAD_ALL_inbound.agi script, and then it works.