vicidial.org

I received an email from my provider that provided the following information about my service with the numbers blocked off for obvious reasons. I have purchased both manuals and I looked and could not figure it out. I am looking in Add Phone under Administrator in ViciDialNow and I am at a loss as to what I should put into several of the fields. Here's my email:

Your SIP Account is as follows:

Username: XXXX
Password: XXXXXX
Registrar/Domain: adamstelecom.ath.cx
Auth Username:XXXX

*SIMOULTANIOUS CHANNEL LIMIT: 4 (FOUR) *

Temporary Voicemail Password: *Disabled at cutomers Request*.

You can receive inbound calls at : (XXX) 445 5007 EXT XXXX
** This is the default outbound Caller ID

TIP: We Can Change your Outbound Caller ID at your request. Please contact us at sales@adamstelecom.net and we will be happy to make a change for you!

For an echo test dial: *43

USA and Canada: 1 + Area Code and Number

"End Email"

My question is since the call plan uses the same number but allows 4 simultaneous calls, how shall I enter it into the system? I know the server IP, login, password, Status, Active Account and the Local GMT field. What else do I need to enter to make a predictive dialer? I need to know the top 4 options I guess and I should be alright. Thanks in advance.

I have 4 agent machines and 1 manager computer and the server. The managers station is only for listening in. It will never need to make calls.

are you wanting to use that account for outbound trunks with VICIDIAL?

I am not familiar with the term "trunks". I want to let vicidial predictive dial with this line and when there is a customer on the line I want it to route it to one of my computers where an agent is waiting. Is that called trunking? If so then yes thats what I want to do. Can I do it with only one phone line with 4 simultaneous outgoing lines?

That would need to be set up in your sip.conf file and extensions.conf to use that account as lines for dialing out.

Where can I find the sip.conf and extensions.conf? I couldn't find it in the managers manual.

Never mind -> /etc/asterisk/

Hi i've already configured my trunk for outbound calls at sip.conf but have no idea on configuring the extension.conf can anyone provide some sample configs. tnx!