NO LIVE CALLS WAITING NO AGENTS ON CALLS

[kolucoms6]

When agents are logging in, real time reports doesnt show any agent login.

Its says..

NO LIVE CALLS WAITING NO AGENTS ON CALLS

I cna login to CRM , I can login to Phone , I am getting Incoming clal in xlite , I can dial manually... an cals going... But Dialer not...

[kolucoms6]

DIAL LEVEL: 1.75 TRUNK SHORT/FILL: 0 / 0 FILTER: NONE TIME: 2008-09-11 17:31:16
- min MAX LEVEL: 3 DROPPED MAX: 3.0000% TARGET DIFF: 0.0000 INTENSITY: 0
DIAL TIMEOUT: 60.0000 TAPER TIME: 2100 LOCAL TIME: 24hours AVAIL ONLY: N
DIALABLE LEADS: 8217 CALLS TODAY: 1747 AVG AGENTS: 1.6 DIAL METHOD: RATIO
HOPPER LEVEL: 70 DROPPED / ANSWERED: 145 / 409 DL DIFF: 0.7 STATUSES: DROP, B, CALLBK, NEW
LEADS IN HOPPER: 114 DROPPED PERCENT: 30.3% DIFF: 43.75% ORDER: DOWN

VIEW USER GROUP SHOW AGENT NAME HIDE SERVER INFO HIDE WAITING CALLS DETAIL

NO LIVE CALLS WAITING NO AGENTS ON CALLS